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‎05-02-2020 08:30 AM

HP Recommended
Product: HP ENVY x360 - 15-ds0000au

Hi. When I start browsing youtube in google chrome browser, the whole screen goes black for 1 or 2 seconds at the beginning, this only happening with youtube. Can anyone help me out to fix this problem?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-09-2020 02:25 PM

HP Recommended

@ZIco101

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • Open Google Chrome click on three dots and then click on settings 
  • Scroll down and then click advanced     
  • Again scroll down till you see use hardware acceleration when available. You just need to Disable it and then click on relaunch button 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎05-09-2020 02:25 PM

HP Recommended

@ZIco101

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • Open Google Chrome click on three dots and then click on settings 
  • Scroll down and then click advanced     
  • Again scroll down till you see use hardware acceleration when available. You just need to Disable it and then click on relaunch button 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No

‎05-10-2020 03:44 AM

HP Recommended

Thank you very much. The problem is solved now.

 

Was this reply helpful? Yes No

‎05-13-2020 09:26 PM

HP Recommended

@ZIco101
Thank you for posting back. 

 

Glad to hear that the issue is resolved. If you need any help, feel free to reach out to us. Have a great day!

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
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