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‎01-23-2019 04:30 AM

HP Recommended
Product: HP Pavilion - 15-p165nr
Operating System: Microsoft Windows 10 (64-bit)

Здравствуйте! 

У меня проблема на моем ноутбуке после перехода с windows 8.1 на 10.

перестали работать порты usb 3.0. драйвера все установлены все нормально но выходы usb3.0 не работают но работает только один порт 2.0 менял windows на 8.1 та же ситуация порты usb 3.0 не работают хотя драйтера все видят и показывает что установлено все правельно.

Вызвал мастера хотели обновить биос но у нас не получилось мы не как не могли его обновить, драйвера и биос скачивали с официального сайта HP.

Помогите решить проблему буду очень благодарен 

2 REPLIES 2

‎01-23-2019 07:41 AM

HP Recommended

Thank you for visiting our English HP Support Community. We are only able to reply to posts written in English. To ensure a quick response it would be advisable to post your question in English. The following links are here to assist you if you prefer to post in the following Language Community.
 

German: HP Kundenforum
Spanish: Foro de usuarios de HP
French: Forum des utilisateurs
Portuguese: Fórum dos usuários HP
Chinese: 惠普个人客户支持论坛
Korean: HP 지식커뮤니티


Thank you for your understanding.

I work on behalf of HP
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‎01-24-2019 01:07 AM

HP Recommended

Hello!

After upgrading from Windows 8.1 to 10.

usb 3.0 ports stopped working. The driver is all installed, everything is fine, but the usb3.0 outputs do not work, but only one port 2.0 works. I have windows 8.1 windows. The same situation, usb 3.0 ports do not work, although the drivers all see and show that everything is installed correctly.

You must update it to download and download the HP official website.

Help solve the problem I will be very grateful

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