cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
yeina
New member
2 1 0 0
Message 1 of 4
115
Flag Post

0lu6tv-9baagr-xd7w3A-21a403 failure id

HP Recommended
HP - 15z Laptop Product number: 3JE20AV
Microsoft Windows 10 (32-bit)

no audio and Usb port don’t recognize my phone , can possible be the motherboard, everything was working but they both stop at the same

time . 

3 REPLIES 3
WAWood
Level 16
Level 16
34,518 26,954 3,118 6,745
Message 2 of 4
Flag Post
HP Recommended

@yeina 

That error code indicates the audio chip on your motherboard has failed -- and since it is soldered to the board, it can't be replaced.  So, yes this is a motherboard failure.

 

The phone error could be the same, if it was working previously.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
yeina
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Thank you ! so that means can’t be fixed even if i replicar the mother board or what would you advise be ?

Adela 🙂 

Was this reply helpful? Yes No
WAWood
Level 16
Level 16
34,518 26,954 3,118 6,745
Message 4 of 4
Flag Post
HP Recommended

@yeina 

You're probably NOT going to be able to replace the motherboard because HP does not sell them, and even if you do find one online, it will be USED and the cost to replace it could easily exceed the cost of replacing the laptop.

 

I've not actually used them, but there are USB sticks you can insert that will provide audio capability -- but you would have to try them to see how well they work for you -- and be sure to buy anything from someplace that stands behind their return policy.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation