Post new question
Question
Reply
 
Honor Student
Posts: 3
Member Since: ‎01-02-2018
Message 1 of 6 (111 Views)

15t-cc000 Keyboard Driver not available for downlaod

Product Name: HP Pavilion 15-cc000 Laptop PC
Operating System: Microsoft Windows 10 (64-bit)

My keyboard driver corrupted and I needed to delete it. A download is not available on the hp website for the keyboard driver that is specific to my model of laptop; only the touch pad and camera. Please let me know where the download is available from or if one can be emailed to me directly.

 

Thank you.

Reply
0 Kudos
HP Support Agent
Posts: 8,531
Member Since: ‎07-19-2016
Message 2 of 6 (84 Views)

Re: 15t-cc000 Keyboard Driver not available for downlaod

Hi @dmschaef,

 

Welcome to the HP Forums!

 

Thank you for posting your query on this forum, it's a great place to find answers.

 

I reviewed your post and I understand that you are unable to find the keyboard driver.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I would like to inform you that keyboard is a plug and play device and uses the Windows drivers to work. You do not need to install any drivers separately for the keyboard to work.

 

Windows automatically detects the keyboard and installs the driver. When you uninstall the keyboard driver or delete it, once you restart the computer the driver gets installed automatically.

 

Hope that answers your question and you have a great day!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

Highlighted
Honor Student
Posts: 3
Member Since: ‎01-02-2018
Message 3 of 6 (76 Views)

Re: 15t-cc000 Keyboard Driver not available for downlaod

I tried that and nothing changes.
HP Support Agent
Posts: 8,531
Member Since: ‎07-19-2016
Message 4 of 6 (73 Views)

Re: 15t-cc000 Keyboard Driver not available for downlaod

Hi @dmschaef,

 

Please let me know the exact issue you are facing so that I can provide you an accurate solution.

 

Looking forward to your reply.

The_Fossette
I am an HP Employee

Honor Student
Posts: 3
Member Since: ‎01-02-2018
Message 5 of 6 (65 Views)

Re: 15t-cc000 Keyboard Driver not available for downlaod

None of the keys on the keyboard function. When I press them, there is no resulting action by the computer. The touch pad and mouse clicker (and everything else) do function, however. It is isolated to the keyboard.
HP Support Agent
Posts: 8,531
Member Since: ‎07-19-2016
Message 6 of 6 (51 Views)

Re: 15t-cc000 Keyboard Driver not available for downlaod

Hi @dmschaef,

 

Great to have you back and thank you for the information.

 

I recommend you follow the steps in the below article and check if it helps.

 

http://hp.care/2xu5Tf2

 

Let me know how it goes. Awaiting your reply!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Good day! Take care Smiley Happy

 

Cheers!

The_Fossette
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation