• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP ENVY Laptop - 17t-cg000 CTO
Microsoft Windows 10 (64-bit)

I forgot where and how I opened two cases and looked for answers. My bad both cases one from 05/20/2025 & one from 05/21/2025 were the same question. It must have been duplicated somehow. I signed into my HP account and saw 2 cases closed from those dates. Case Closed on 05/26/2025 a holiday when you can't chat with a live HP agent. However, they can close a case on holiday interesting. I had a couple of important questions that needed answers that only HP could answer because an HP expert, not an employee had a video online that didn't fix my problem. I find it humorous that a case can be closed on a holiday but if you have a question that could relate to a life-threatening problem unless you get your computer up and running nobody is at HP for the holiday weekend but someone is there closing cases.

dadybear1234
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.