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‎05-26-2025 08:49 PM

HP Recommended
Product: HP ENVY Laptop - 17t-cg000 CTO
Operating System: Microsoft Windows 10 (64-bit)

I forgot where and how I opened two cases and looked for answers. My bad both cases one from 05/20/2025 & one from 05/21/2025 were the same question. It must have been duplicated somehow. I signed into my HP account and saw 2 cases closed from those dates. Case Closed on 05/26/2025 a holiday when you can't chat with a live HP agent. However, they can close a case on holiday interesting. I had a couple of important questions that needed answers that only HP could answer because an HP expert, not an employee had a video online that didn't fix my problem. I find it humorous that a case can be closed on a holiday but if you have a question that could relate to a life-threatening problem unless you get your computer up and running nobody is at HP for the holiday weekend but someone is there closing cases.

dadybear1234
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