02-03-2017 01:42 AM
Hello i own a 2740p laptop with windows 10 installed on it. Uder high CPU usage my mouse starts moving. On drivers site i found a driver that fixes it, however i am unable to install it. I am getting message saying that Hynis display is not on my device. Looking on device manager and opening details of my display i can see Hynis. What is the problem ?
My model number is VB511AV#ABU
02-04-2017 12:24 PM
The screenshot shows "Pen" Firmware, and this is generally not applicable to a mouse because pens often use pressure, which a mouse does not use. So, if you're trying to install that, it's no surprise it will not work.
If you are convinced that is the right software, then you should visit the support forum for the mouse manufacturer and see what they say about the drivers to be installed.
***Please mark Accept As Solution if my post solved your problem***
I am a volunteer and I do not work for, nor represent, HP
02-04-2017 01:03 PM
Sorry, maybe I wrongly interpreted the question. By mouse I meant cursor, or pointer if you will.
Anyway. Found a solution. Apparently, the softpaq does not support windows 10. So i installed windows 7 on a separate partition and the softpaq detected the correct display and flashed the firmware. My cursor no longer moves when CPU utilization is high. Then using diskmgmt.msc I deleted the windows 7 partition.