• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎05-13-2017 02:24 PM

HP Recommended
Product: Hp Envy TS m6-K022Dx Sleekbook
Operating System: Microsoft Windows 10 (64-bit)

After a Windows 10 update and reboot, I received an error message. AccelerometerSt.exe could not proceed in code because it could not find vcruntime140.dll   I checked my computer and could not find it either. The executable is for Hp 3D Driveguard version 6.0.28.1  I removed and reinstalled Driveguard but it did not fix the problem. I either need a newer version of Driveguard or the file vcruntime140.dll   Can you provide either?

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-13-2017 02:27 PM

HP Recommended

Hi:

 

Try the latest version of the 3D driveguard software.  That usually fixes the problem...

 

Receives notifications from the integrated accelerometer and automatically parks the hard drive to reduce the risk of damage if the PC is accidentally dropped.

 

6.0.41.1 Rev.A

 

http://ftp.hp.com/pub/softpaq/sp77501-78000/sp77869.exe

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎05-13-2017 02:27 PM

HP Recommended

Hi:

 

Try the latest version of the 3D driveguard software.  That usually fixes the problem...

 

Receives notifications from the integrated accelerometer and automatically parks the hard drive to reduce the risk of damage if the PC is accidentally dropped.

 

6.0.41.1 Rev.A

 

http://ftp.hp.com/pub/softpaq/sp77501-78000/sp77869.exe

Was this reply helpful? Yes No

‎05-13-2017 03:13 PM

HP Recommended

Thanks for the newer version of Driveguard. I installed it and did not get an error when I rebooted.

Was this reply helpful? Yes No

‎05-13-2017 05:49 PM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No

‎11-15-2017 06:02 PM

HP Recommended

The latest version does not work with Windows 10 version 1709 (OS Build 16299.64).  Please fix this with a new version.  I get a compatiblity message when my computer starts up.  I am using an HP Pavilion 17-e049wm.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.