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AMD GRAPHICS card issue

Hp 15 ac138nia
Microsoft Windows 7 (64-bit)
AMD GRAPHICS card is not get install properly and I am getting error 43
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AMD GRAPHICS card issue

@Nooruleve

 

Thanks for reaching out to us on HP Support Forums. I understand from your post that you have an HP Notebook - 15-ac138nia and the AMD drivers do not get installed. An error code 43 appears. I'd like to help you with this case. 

 

The error code 43 may appear because of some compatibility issues between Windows and AMD drivers. Could you remember when was the last time it worked fine and if any changes took place after which this issue started?

 

Meanwhile, I recommend you to perform the below steps to isolate the issue and arrive at a solution: 

I sincerely hope this fixes the issue. Feel free to let me know the results. Cheers! 🙂

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AMD GRAPHICS card issue

HI sir,

 

Thanks for your help.  i am facing this issue since i am purchased this laptop . i got many time blue screen regarding the display driver issue and it wil shut down automactically but now its getting worser and i tried your step in previous mail now its showing the device installed properly but still sometimes i am getting pop up message that your Radeon graphics stopped working...please suggest me 

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AMD GRAPHICS card issue

@Nooruleve

 

You are welcome. 🙂 I read that you are getting a pop-up message that your Radeon graphics stopped working.

 

This link should help: http://hp.care/2e1mJYJ.

You may download and install the updated drivers from HP website: http://hp.care/2htiWXX

 

Hope this helps. Let me know. 🙂

 

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Thanks u sir, again I got blue screen again..after restart I checked the status of graphics card ..it's showing working properly..please can u guide me
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@Nooruleve

 

Hello. 🙂

 

Could you please let me know if there is an error message on the blue screen and is there and error code on it.?

 

Thanks for your cooperation. 

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Hi sir,

Sorry I didn't notice it.
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AMD GRAPHICS card issue

@Nooruleve

 

Not a problem. Please observe and make a note if it comes up again. 🙂

 

Meanwhile, please try running a test on the video:

  • Hold the power button for at least five seconds to turn off the computer.

  • Turn on the computer and immediately press the F2 key repeatedly, about once every second.

  • The HP PC Hardware Diagnostics (UEFI) main menu is displayed.

HP PC Hardware Diagnostic UEFI screen

  • Select Component tests.

List of the Component tests

  • Select Video. his test includes 3 tests of the video hardware on your computer. Select one of the following tests, then click Run Once.
  • Video Memory Fast Check - 3 minute video memory test

  • Video Memory Check - 20 minute memory test

  • Palette Check - 1 minute test of the three video color components. Follow the on-screen instructions during the test.

Let me know. Take care! 

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Dear sir,

I have getting only for option in HP PC HARDWARE DIAGNOSTICS UEFI

Memory test
Hard disk check
Language
Exit
I tried both memory and hardware and for both test is passed ..I cannot able to find many option which in ur previous mail .suggest me ..
Bios version is 1.12.0.0
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AMD GRAPHICS card issue

issue.png

This is issue i am getting now..

 

Please suggest me.

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