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HP Recommended
HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-ew0000 RCTO Base Model
Microsoft Windows 11

Hello;

The warranty period of the laptop I received today (09/16/22) is only 3 months. Why don't I have a 1 year warranty?

When I checked the warranty, I saw the following information;

 

Warranty type: Manufacturer Warranty
Service type Wty: HP HW Maintenance Offsite Support
Status Active: Covered under Manufacturer warranty, 3 months remaining.
Start Date September 16, 2022
End Date December 14, 2022

 

Thank you in advance 

Yavuz 

3 REPLIES 3
HP Recommended

@Karaca 

 

You should have full 1 year warranty. For

 

HP HW Maintenance Offsite Support
Status Active: Covered under Manufacturer warranty, 3 months remaining

 

You only has 3 months.

 

Have you checked HP Support Assistant ? It should show 1 full year. For example

 

          more than 3.png

 

My machine had 38 months (actually 3 years) because it is a business class machine. (Note: Not all business class machines have same 2 years warranty)

 

Regards

 

 

BH
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HP Recommended

@Banhien 

Thank you for reply;

I checked but I found same dates.

Ekran görüntüsü 2022-09-17 110328.png

HP Recommended

Hello,

How can I object to my warranty period?

Thank you

Karaca

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