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HP Recommended
HP Pavilion Laptop PC 15-eg1000 (43F50AV)
Microsoft Windows 11

I recently purchased a pavilion 1000tx with window 11. It comes with Microsoft office home and student. Yet when I open the word app and login it says that office isn't associated with my account. Also I don't know my product key If it is in the box then which one is it?

HP Recommended



There are pages and pages of individual models in this series.

Category Product Information > Topic Specifications

Checking just a few of these did not show that any Microsoft software licenses are included.


If you purchased the computer from HP,

If you did purchase the Microsoft Software and license with the computer or if the subscription was specifically included with the purchase,


The license for the product would have been sent to you.



The key might be included in the original order confirmation email,

The key might be in the final shipping confirmation, 

The key might have been sent as a separate email that included the order number of the purchase.


What else?

In almost every single other case, any Microsoft Office software "pre-installed" on the computer is simply a Trial version OR merely an offer that you can purchase the Microsoft Office software.


Things that are Microsoft / Office


Microsoft 365 / Microsoft Office are licensed products owned and controlled by Microsoft.

We can help to the extent of providing information to help you understand your options.



Microsoft Office - Product and License Information 


Open and Read

 Microsoft - Activate Office


Activate Office using the Activation wizard

Includes “Activate after reinstalling or moving Office”


Installation and License Key Options


Some of the ways to “get” Office Software:


  1. Trial Software that comes with the computer. 


An "offer" to try the software, in other words.  The license is NOT included in Trial offers.


  1. Purchase Microsoft Office when you purchase your computer

Look for your license key with your purchase paperwork.


  1. Receive a “free one year subscription to Office 365 when you purchase the computer (quite rare). 

If you have trouble with this exact type of “installed” Office before it has expired,

Contact HP Support for recovery options.


  1. Purchase Office separately from Microsoft or other merchant.


Documentation / Website / How-to Instructions


With Key - Install Office on your PC or Mac

Calls / links to:

 Where to enter your Office product key

     To see help options:  Scroll down to the middle of the page and select product

     Need more help?  Scroll down on the web page to find out how to contact Microsoft.


Purchase / Repair Options and Life without Office

Microsoft Office Products - Choose your Office


Microsoft - Office Products Troubleshooting

Open the Website > Select categories on the left to narrow the focus


Microsoft 365 community support


Includes instructions to “completely remove office” from the computer

Microsoft - Uninstall Office from a PC


Life is possible without Office

5 free open source alternatives to Microsoft Office


Yeah, but - My situation is different, special, not covered, impossible


If you purchased your computer from HP


If received a license for Office with the purchase,

If your situation is unique, different, or odd,


Please contact HP Support


Our Community simply cannot address Microsoft license issues – we are a peer-to-Peer user group.



HP Device Home Page - References and Resources – Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more


HP Pavilion Laptop PC 15-eg1000 



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