condosz Student
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After a blue screen incident on Windows 10, my power options disappeared

HP ENVY Laptop 13-ah0xxx
Microsoft Windows 10 (64-bit)

Yesterday I was using a DAW connected to a USB interface that I was using to record some music. Because of many reasons, I had to suddenly close the lid and let my notebook go to sleep, and then I had to plug the USB interface (which works closely with the DAW) off. Today when I woke my PC it was on a blue screen, saying that there was an error which name was that of my USB interface (so nothing weird there).


I let my PC restart normally, and then I found that all my power options disappeared. Googling, I came up with a solution: I opened the Command Prompt and typed powercfg -restoredefaultschemes and then restarted again. But now I have just three options for power instead of the four that I had until yesterday (in short, it was a solution but I didn't get what I had before). When I go to power options on the settings menu I can only see the HP Recommended, while before I had that and another plan which I guess was from Windows.


Now, I'm not really worried about this in particular. It's annoying, but I can live with it. What worries me is that this blue screen changed something on the power settings and it may have changed another thing otherwhere that I have no idea of. Is there any way in which I can restore the settings to, say, two days ago?

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After a blue screen incident on Windows 10, my power options disappeared

Hi @condosz


Welcome to the HP Support Community. 


Try these steps -


1. Save any open files and close all open programs.
2. In Windows, search for restore, and then open Create a restore point from the results list.
3. On the System Protection tab, click System Restore.
4. Click Next.
5. Click the Restore Point that you want to use, then click Next.
6. Click Finish to restore your computer to a previous point.
7. Do not interrupt System Restore when it starts. This can corrupt your hard drive and create more problems. 
8. Click Yes in the warning that appears.
9. System Restore returns the computer configuration to a previous point in time and restarts.


If the issue still persists, try sfc scan - 


1. Select Start, and in the search box, enter Command Prompt. Press and hold (or right-click) Command Prompt (Desktop app) from the search results and select Run as administrator.
2. Enter DISM.exe /Online /Cleanup-image /Restorehealth (note the spaces before each "/").
3. Enter sfc /scannow (note the space between "sfc" and "/").


Hope this helps! Keep me posted. 


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Have a great day! 

I am an HP Employee

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