Agents asking for charges to repair my laptop which is under warranty.

[hfgh]

I had bought a laptop 2 months ago and now half of the screen has been blank with some black spots ot it.

When I asked for repair the are asking me for charges for that product under warranty.

This issue is not because of any external damage by me , the screen had got blank with dead spots bu itself without my enrolment.

Pls make get it repair as this is not my fault.

I will not pay any charges for it.

Pls resolve this issue.

[Dragon-Fur]

@hfgh 

Welcome to the HP English Community --

The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.

True - Not every issue is covered under that standard Warranty.

What?

Some types of failures or issues are simply not included in the Warranty.

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What can we do?

I will forward your concerns to our Moderator team for review -

Should there be a response, look for a message here before the agent uses other methods to contact you.

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