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Alessio98
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Aggiornamento Windows 10 si blocca all'riavvio

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HP Laptop 15-dw0xxx
Microsoft Windows 10 (64-bit)

Salve il mio notebook mi chiede aggiorna Windows 10 alla nuova versione 2004 al riavvio si blocca e annulla l'attuale tornando alla versione precedente

Questo problema si ripete ogni volta che Windows Update mi dice di installare il nuovo aggiornamento di Windows 10

Ho eseguito l'aggiornamento del BIOS potrebbe essere questo il problema ??

Grazie

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MarcusC
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Hey Alessio 😀

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.



Or, if you prefer, you can visit the HP Support website (https://support.hp.com/us-en?openCLC=true), to find the support channel for your region.



Thank you for your understanding.

Regards,

MarcusC

I work on behalf of HP.
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Alessio98
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Hello,

my HP Notebook - 15-dw0113nl (product number: 7MZ90EA # ABZ - serial number: [Personal Information Removed]), after prompting for WINDOWS UPDATE to install the update of WINDOWS 10 2004 or later, it hangs on restart and after a reset of system reverts to version 1903.

I tried every time it was prompted by WINDOWS UPDATE but the problem persists!

I ask you for a solution to the problem and I inform you that before these updates I received a request from HP to update the Bios and I did it and therefore at this moment the bios version of my pc is F.30.

Also it often happens that the monitor turns off and I have to close and reopen the lid to turn it back on.

Looking forward to your kind reply.

Regards

Alessio [Personal Information Removed]

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