cancel
Showing results for 
Search instead for 
Did you mean: 
Alfie7
New member
1 0 0 0
Message 1 of 3
72
Flag Post

Assistance Needed

HP Recommended
Pavilion
Microsoft Windows 10 (32-bit)

I reset my PC  and erased everything on it and as I decided to input my information in, it states windows could not complete the installation. To install windows on this computer, restart the installation. I need assistance with this. Thank you 

2 REPLIES 2
WAWood
Level 16
Level 16
33,788 32,910 3,069 7,571
Message 2 of 3
Flag Post
HP Recommended

@Alfie7 

 

Where did you get the Windows install media from?  If you got it from Microsoft, that is likely a Retail version and your "information" (if that is what you are calling the product key printed on the PC) is for the HP OEM version, not the Retail version.  So that will not work the way you are doing it.

 

To install from MS media, when you get the window asking for the product key, you have to scroll down to the bottom to skip that and exit the window.  When the installation is complete and you get back online, your PC will contact MS and automatically get reactivated.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
iomare
Level 15
Level 15
12,176 12,113 2,419 4,942
Message 3 of 3
Flag Post
HP Recommended

Hi,

Can you explain the problem in more detail?

You say you erased everything. What do you mean? You formated the Hard Drive? You did a factory reset? You tried reintalling Windows?

Did you download media creation tool on different PC and create a bootable pen drive with Windows on it?

You do not need a product key if you are reinstalling and it should not even ask for one?

When does it tell you that th installation fails?

 

Let us know,

David

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation