cancel
Showing results for 
Search instead for 
Did you mean: 
SOHOM123
Level 1
6 3 0 0
Message 1 of 2
129
Flag Post

BACKLIT KEYBOARD NOT WORKING BECAUSE OF A GLITCHY UPDATE

HP Recommended
HP PAVILLION X360
Microsoft Windows 10 (64-bit)

HELLO,

THE BACKLIT KEYBOARD IN MY LAPTOP USED TO BE ACTIVATED BY THE F5 KEY. BUT NOW IT IS NOT WORKING.

IT IS PROBABLY BECAUSE OF AN GLITCHY UPDATE WHICH I CANNOT INSTALL----<<Hewlett-Packard Development Company, LP. - Keyboard - Standard 10102-Key or Microsoft Natural PS/2 Keyboard for HP Hotkey Support>>

WHENEVER I INSTALL THE UPDATE, IT APPEARS IN THE UPDATE HISTORY BUT AT THE NEXT MOMENT IT AGAIN REAPPEARS IN THE VIEW OPTIONAL UPDATES>DRIVER UPDATES. THIS HAPPENS AGAIN AND AGAIN.HELP ME OUT.

Screenshot 2020-11-11 134933.png

Screenshot 2020-11-11 135629.png

Screenshot 2020-11-11 13565.png

PLEASE NOTE ALSO:

I TRIED UNINSTALLING THE DRIVERS AND RESTARTING THE LAPTOP BUT IT DID NOT WORK. I ALSO TRIED USING THE USELESS HP SUPPORT ASSISTANT APP. AS I SAID IT IS ACTUALLY USELESS.

I FACTORY RESET MY COMPUTER TWICE. I HAD TO LOSE ALL MY DATA AND REINSTALL WINDOWS AND SET IT UP AGAIN. I DID IT ACCORDING TO THE ADVICE OF THE IGNORANT HP STAFF AT THE SERVICE CENTRE. AND WHEN IT DIDNT WORK THEY DONT KNOW WHAT TO DO. I AM VERY DISAPPOINTED AT HOW THE UNSKILLED STAFF BECAUSE OF WHOM I LOST ALL MY DATA.

I EVEN POSTED THIS PREVIOUSLY BUT SOME ONE NAMED @Riddle_Decipher WHO CLAIMS TO BE A VERIFIED AGENT JUST POSTED SOME USELESS THINGS.

ANY WAYS I TRIED ALL POSSIBLE METHODS BUT NONE OF THE METHODS WORK.VERY DISAPPOINTED IN HP.PLEASE SOMEHOW HELP ME.

1 REPLY 1
SOHOM123
Author
Level 1
6 3 0 0
Message 2 of 2
Flag Post
HP Recommended

 

 

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation