BIOS update showing as blocked

[efallas]

Hello,

I hope someone is able to help clear my doubts/questions

I recently adquire a PC Notebook HP - 15-da0021la, checking on the page for this model (https://support.hp.com/us-en/drivers/selfservice/hp-15-da0000-laptop-pc/20395828/model/23574471?sku=...) , I found it had two BIOS updates.

I went ahead and installed the first one F.04(https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-15-da0000-laptop-pc/20395828/model/235...) without any issues, then I tried to upgrade to the lates version F.16 (https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-15-da0000-laptop-pc/20395828/model/235...), but I was not able to do it, because the option shown gray out (see below).

As a workaround attempt, I tried to do the upgrade using the HP support assistance, but to my surprise it does not detect any missing updates related to BIOS.

Finally, I tried the USB method, but it also failed. When I checked the log file , I noticed the following entry

So based on the output It seems to be looking for a file named 84AA.bin, but when I checked the Folders within the USB stick, I do not find any file with this name. The only files I found are named 084A8.bin, 084A8.s12, 08532.bin and 08532.s12

My questions related to this issue are:

• Is F.16 BIOS version actually intented to be used for this computer model (15-da0021la)? 
• If not, then why does it show up on the computer´s support page?

Any feedback is appreciated !

Regards,

Enrique Fallas

[Raj1788]

@efallas

Thank you for joining the HP Community

BIOS what you are trying to update is not intended for your computer.

I see that the computer what you have is a customizable computer and that is the reason why you see that the BIOS update on the web site.

Keep me posted.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)