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Top Student
Posts: 6
Member Since: ‎06-09-2016
Message 1 of 10 (468 Views)

Battery not charging

Product Name: Envy
Operating System: Microsoft Windows 10 (64-bit)

Hi mates,

I have HP Envy 15.6" Intel i7 laptop. It came with windows 8. I have upgraded to Windows 10. It is working will until 2 days go.

Today, battery is not charging but still showing 46% charge. When I remove the power cable, laptop switches off means it's not running on battery any more.

When I google it, I found that in Contraol Panel->Display->Battery->Uninstall AC adapter or all and re-install again.

I did couple of times but still same issue.

What is the issue? How can I fix? If battery is problematic, why is it showing 46% remaining.

Please advice. And also the laptop performance is bit odd after this. I had run system image restore.

Thanks in advance

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Regents Professor
Posts: 4,160
Member Since: ‎04-09-2015
Message 2 of 10 (460 Views)

Re: Battery not charging

Dear Customer,

 

Welcome and Thank You for posting your query on HP Support Forum

 

It looks like your Notebook is not charging the Battery, We will surely assist you with this issue

 

Please perform below shown steps to resolve the issue:

Step 01. Click on the Start Button

Step 02. Type "Device Manager" in the start search box & open the Device Manager

Step 03. Look for Batteries and expand it by click on the + symbol on the left

Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall

Note: This Battery driver will get re-installed automatically when you restart the Notebook again

Step 05. Please Shutdown the Notebook

Step 06. Please remove the Battery and unplug the Power Adapter

Step 07. Press and Hold the Power Button for full 1 Minute

Step 08. Go ahead and put back the Battery and connect the Power Adapter

Step 09. Look for "Plugged In Charging" message on the Battery icon

 

After performing all the steps if you are facing the same issue still, please perform three more steps:

1. Run a Battery Check in HP Support Assistant[Install the Software if it's not available]

Note: Replace the Battery If Health Check Status shows Replace

2. Update the latest BIOS for your Notebook from HP Support Site

3. Please check your Notebook with a known good Power Adapter & Battery from a different Notebook 

Note: If a known good battery is also not charging we need to replace the system board

 

How to improve the life of a Battery:

1. Power Plan should be set correctly for extended battery life

2. Please keep the Screen Brightness at lower level

3. Please turn OFF Wi-Fi Connection when not in use

4. Please remove the CD/DVD's from the Optical Drive when not in use

 

Testing and Calibrating the Battery (Windows 10)

http://support.hp.com/my-en/document/c04700771

Testing and Calibrating the Battery (Windows 8)

http://support.hp.com/us-en/document/c03325217

Testing and Calibrating the Battery (Windows 7)

http://support.hp.com/us-en/document/c00821536

 

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee

Top Student
Posts: 6
Member Since: ‎06-09-2016
Message 3 of 10 (425 Views)

Re: Battery not charging

Dear,

 

Thanks for the reply. I have done as per your suggestions. Finally at the battery test, it is suggesting to replace.

 

I tried to shop on HP Store. I couldn't find the battery needed.

 

Could you please locate me where can I find the battery.

 

Laptop Model number: J2U19EA#ABU

Battery Serial Number: 02801 2014/06/26
 
HP ENVY 17 Notebook PC i7
 
Thanks in advance
 
Raj

 

 

 

Regents Professor
Posts: 4,160
Member Since: ‎04-09-2015
Message 4 of 10 (418 Views)

Re: Battery not charging

Hello,

 

Thank you for your reply !

 

Here is the Battery Part Number :  710417-001 6-cell, 62WHr 32.8AH Li-ion battery

 

You may order it here :  

https://www.amazon.com/UBatteries-710416-001-710417-001-HSTNN-LB4N-HSTNN-LB4O/dp/B00NY6BPA6

 

http://www.ebay.com/itm/Battery-for-HP-ENVY-710416-001-710417-001-887758452578-H6L38AA-5200mah-6-Cel...

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee

Top Student
Posts: 6
Member Since: ‎06-09-2016
Message 5 of 10 (413 Views)

Re: Battery not charging

Thanks for the reply.

 

 

I am from UK. I couldn't find in amazon.co.uk

 

Do you have any other store I can buy from?

Regents Professor
Posts: 4,160
Member Since: ‎04-09-2015
Message 6 of 10 (407 Views)

Re: Battery not charging

Please try this :

 

https://www.amazon.co.uk/HP-710417-001-710417-001-Charger-Black/dp/B00EXIC6CK

 

https://www.amazon.co.uk/s/?ie=UTF8&keywords=710417-001&tag=googhydr-21&index=aps&hvadid=15585334051...

 

http://www.replacement-batteries.co.uk/laptop-battery/hp_710417-001.html

 

 

http://www.replacement-batteries.co.uk/laptop-battery/hp_710417-001.html

 

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee

Top Student
Posts: 6
Member Since: ‎06-09-2016
Message 7 of 10 (377 Views)

Re: Battery not charging

Dear,

 

  Thanks for the comments so far.

 

Unfortunately, I am not able to find exact battery for my laptop. My battery is as attached.

 

Battery.JPG

 

 

Why is it very difficult to get this battery even on HP store?

 

Regards

 

Regents Professor
Posts: 4,160
Member Since: ‎04-09-2015
Message 8 of 10 (370 Views)

Re: Battery not charging

Hello,

 

 

Unfortunately, the battery part number-710417-001 is currently not available with HP Stores.

 

BAT.JPG

 Hence I suggested you to try with external websites.  And thats the exact Part number that I had provided to you.

Please refer to previous post.

 

Here is the Battery Part Number :  710417-001 6-cell, 62WHr 32.8AH Li-ion battery

 

You may order it here :  

https://www.amazon.com/UBatteries-710416-001-710417-001-HSTNN-LB4N-HSTNN-LB4O/dp/B00NY6BPA6

 

http://www.ebay.com/itm/Battery-for-HP-ENVY-710416-001-710417-001-887758452578-H6L38AA-5200mah-6-Cel...

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee

Top Student
Posts: 6
Member Since: ‎06-09-2016
Message 9 of 10 (361 Views)

Re: Battery not charging

Dear,

 

  Many thanks for prompt replies.

 

My battery is 5225mAh and 11.1V but the battery on the links provided are 4400mAh and 10.8V

 

So, I am confused.

 

Regards

Regents Professor
Posts: 4,160
Member Since: ‎04-09-2015
Message 10 of 10 (345 Views)

Re: Battery not charging

Try this if it helps :

 

http://store.hp.com/us/en/pdp/hp-6-cell-extended-life-battery-mu06-wd548aa-abb

 

http://store.hp.com/us/en/pdp/hp-mu06-long-life-notebook-battery-p-wd548aa-abb--1

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee

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