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Tutor
Posts: 14
Member Since: ‎09-03-2010
Message 1 of 3 (13,294 Views)

Battery replacement under warranty????

hi,

my laptop model is dv 2911 tx and it is under warranty so i would like to know whether battery replacement will be covered under warranty or do i have to purchase a new one?

 

Thank you,

Ankit

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Dean
Posts: 12,391
Member Since: ‎01-11-2010
Message 2 of 3 (13,272 Views)

Re: Battery replacement under warranty????

It should be, contact HP and ask, they will want you to run a battery test and get a failure code before they will replace it under warranty.

 

USA  http://welcome.hp.com/country/us/en/contact_us.html

 

Any other Country http://welcome.hp.com/country/us/en/wwcontact_us.html

Master's Graduate
Posts: 344
Member Since: ‎07-21-2010
Message 3 of 3 (13,250 Views)

Re: Battery replacement under warranty????

Has it passed the first year manufacturers warranty but have an additional year of warranty? Battery will only be replaced (if faulty with a warranty id number) on the first year of warranty. It is considered a consumable part.

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