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‎08-17-2020 11:57 AM

HP Recommended
Product: HP Zbook 15u G5
Operating System: Microsoft Windows 10 (64-bit)

Help! After installing some basic window updates today I had to restart by laptop. It now just says ‘progress’ and does not open the desktop. 

I tried restarting several time’s. Same issue.

 

I have also run various diagnostic checks - everything is working ok. I’ve checked the BIOS date time & it’s correct.

 

Im trying to restore the o/s to the last safe point. But when I go to do this it’s asking to go back to my purchase date (2 years ago) is this right? Or is there a way to restore from safe update done a few day’s ago?

Tour help will be much appreciated. John

 

 

2 REPLIES 2

‎08-18-2020 01:03 PM

HP Recommended

@Johnr8 

Sorry, but you can only select from the Restore Points that Windows provides.  If there is not one there you want, you are stuck.



I am a volunteer and I do not work for, nor represent, HP
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‎08-18-2020 04:14 PM

HP Recommended

Thanks for trying to help. But I’ve been going through various solutions & have finally managed to fix the issue exactly as I wanted. I didn’t have to restore the whole system. There was an option to rollback to a safe point just before the corrupt Windows updates were applied,  a couple of days ago. This was under a different option. 

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