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Colin1234 Honor Student
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Brand New Pavillion x2 Office software preload not working please helpo

Pavillion x2 detachable
Microsoft Windows 10 (64-bit)

Please help me

 

Just taken out of box my new Paviollion x2  detachable

 

preloaded Office mobile software crashes excel,word and power point

 

what can i do please to fix it?

 

Thank you

 

Colin

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HP Support Agent
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Brand New Pavillion x2 Office software preload not working please helpo

Hi@Colin1234,

 

Thanks for stopping by HP Support Forums. Best platform for all sorts of solutions, tips and tweaks to your questions/issues.

 

To have the best experience on HP forum, visit our HP Forums Guide to know more.

 

Office software not working. Is that right?

 

Thank you for sharing the issue details. I would like to help you.

 

I need more information about the error/ crash messages on Office and complete model number of the PC in order to find a solution

 

Hope this helps. Let me know for more.

 

Happy posting.

 

Resolv_S

 

Glad to help you. I work for HP

Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
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Resolv_S
I work on behalf of HP

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Colin1234 Honor Student
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Brand New Pavillion x2 Office software preload not working please helpo

I can't believe it!

The Pavillx2 had OUTDATED APPS!!!!!
Once all apps updated Word excel note all worked

Your support team didn't even know this!
They didn't suggest going to the App Store and update them!

I made my feelings known and hope it was recorded fir training purposes
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