10-23-2016 02:21 PM
Please help me
Just taken out of box my new Paviollion x2 detachable
preloaded Office mobile software crashes excel,word and power point
what can i do please to fix it?
10-25-2016 02:33 PM
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Office software not working. Is that right?
Thank you for sharing the issue details. I would like to help you.
I need more information about the error/ crash messages on Office and complete model number of the PC in order to find a solution
Hope this helps. Let me know for more.
I work on behalf of HP
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10-25-2016 02:50 PM
The Pavillx2 had OUTDATED APPS!!!!!
Once all apps updated Word excel note all worked
Your support team didn't even know this!
They didn't suggest going to the App Store and update them!
I made my feelings known and hope it was recorded fir training purposes