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RichieH Student
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Brand new HP Pavillion X2 - Mobile Office apps not working

HP Pavillion X2
Microsoft Windows 10 (64-bit)

I have just opened the box on my new HP Pavillion X2. Windows 10 has set up successfully.


When I try to open Microsoft Mobile Word and Excel (that come bundled) they crash after opening for a couple of seconds. The applications fire up and then just shut down!


I bought this for an urgent business trip so need to get these apps working asap.

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Brand new HP Pavillion X2 - Mobile Office apps not working

Hi @RichieH,

Thanks for becoming a member of the HP Support Forums. I understand you are having an issue with the Microsoft apps Word and excel. I will be glad to help you.


Here are some Microsoft links to help.

Word, Excel and PowerPoint Mobile crash on run - Windows 10

How to resolve crash and stability issues in Office programs by using the OffCAT tool

Known issues with Office and Windows 10


Please keep me informed of how things went. 

If you require further assistance, let me know and I will gladly do all I can to help you.

Please let me know if this resolves the issue by marking this post as "Accept as Solution".
To simply say thanks, click the Thumbs up below! :)



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