10-09-2019 04:01 PM
Hi everyone. Three weeks ago I bought a HP - 15-dw0015nl, but I noticed from the beginning that the battery was discharging too fast, despite the expected autonomy of 10 hours. I used it only to surf the internet and download some stuff, and recently I used Autodesk Inventor, not intensively, for 2 hours and battery went down from 62% to 12%. I sent a message to an assistant and he noticed that the bios was not up to date so I updated it and also downloaded all the necessary updates for drivers and whatnot, but nothing changed. Battery is still defective. It may sound stupid, but when I plug the power cable into the multiple-socket I sometimes see a spark. Could the problem be a presumed incompatibility with the socket?
10-10-2019 08:53 AM
You can check the battery to some extent using Powershell built into Windows 10. as follows:
1) Press Windows key + X
2) Click Powershell in the menu
3) Type powercfg /batteryreport
This will generate a report and if you scroll down, you will see Design Capacity and Full Charge Capacity ratings. If the Full Charge Capacity is much less than 100% of the Design Capacity, it is faulty and needs to be replaced.
***Please mark Accept As Solution if my post solved your problem***
I am a volunteer and I do not work for, nor represent, HP
10-10-2019 12:06 PM - edited 10-10-2019 12:06 PM
I visited the battery report page and full charge capacity is 41530 mWh while design capacity is 41040 mWh so apparently there isn't anything wrong, but I still think the battery discharges too fast, despite my non-intensive usage. Anyways, thanks for the help.