Post new question
Question
Reply
 
Student
Posts: 1
Member Since: ‎05-11-2012
Message 1 of 39 (19,380 Views)

Broken Plastic Bottom on Pavilion dv7 (images)

[ Edited ]

So, I have an HP Pavilion dv7 - 4285dx. The plastic shell on the bottom is broken, as the pictures show. I’m not sure what happened, as I’m very careful with my computer and have never dropped it, but my theory is that the heat (it gets scalding hot sometimes, even when just sitting on a table) from the fan in that corner warped the frame and caused the plastic to start snapping. There is now a small chunk missing, as is visible in the pictures, and there’s another small crack lower down the side.

 

My warranty expired in February, but it seems like this would be a faulty product kind of thing, so does anyone think that HP would do anything about it? Or does anyone have an idea as to what I could do about it? Would it be possible to buy just a new computer body that I could put my current hard drive in?

 

Open - Side View

Open - Bottom View

Closed - Bottom View

Closed - Back View

Closed - Side View

Reply
0
Dean
Posts: 12,390
Member Since: ‎01-11-2010
Message 2 of 39 (19,358 Views)

Re: Broken Plastic Bottom on Pavilion dv7 (images)

I seriously doubt HP will do anything, you can send a polite email to the CEO Executive Team. No guarantee they will respond.

 

http://www.hp.com/hpinfo/execteam/email/ceo/index.html

 

 

Here is your service manual, it has a parts listing for all the parts available for that model, what you need is called a "base enclosure"

 

http://h10032.www1.hp.com/ctg/Manual/c02666747.pdf

 

 

Google the part number that is in the service manual to see if anyone besides HP is selling it at a better price, or order it directly from HP via the parts surfer website.

 

http://partsurfer.hp.com/

 

.

Student
Posts: 1
Member Since: ‎03-01-2011
Message 3 of 39 (17,027 Views)

Re: Broken Plastic Bottom on Pavilion dv7 (images)

I have the same problem. I found the adjustment touque nut in the hinge on the LCD tighten. Causing pressure on the hinge and screw grommet seated in the lower case. I had to use a two part epoxy mixture, carefully, to secure the grommet. Don't forget to chesk the tension nut. It was 1/4 locking nut. Good luck.

Intern
Posts: 31
Member Since: ‎01-06-2009
Message 4 of 39 (16,571 Views)

Re: Broken Plastic Bottom on Pavilion dv7 (images)

[ Edited ]

I have the same exact problem - very carefull never dropped the unit - it's a weak LCD hinge bracket support. I did not even open and close the cover - keep it opened most of the time. My model number is DV7t-4000 WV703AV.

Honor Student
Posts: 2
Member Since: ‎09-27-2013
Message 5 of 39 (16,455 Views)

Re: Broken Plastic Bottom on Pavilion dv7 (images)

Same here - found this place GetPartsOnline chat with guy and he said out of stock. Smiley Frustrated From "F" HP no help at all - this is the last thing that I bay from them.

Honor Student
Posts: 2
Member Since: ‎10-12-2013
Message 6 of 39 (16,320 Views)

Re: Broken Plastic Bottom on Pavilion dv7 (images)

this the problem with your hinges , your hinges got too hard and due to this they break the body...

Same is the case with me i bought pavilion g6 about 6 months ago and the hinges got hard and they broke the laptop base....

 

Honor Student
Posts: 2
Member Since: ‎09-27-2013
Message 7 of 39 (16,317 Views)

Re: Broken Plastic Bottom on Pavilion dv7 (images)


ahmerhameed wrote:

this the problem with your hinges , your hinges got too hard and due to this they break the body...

Same is the case with me i bought pavilion g6 about 6 months ago and the hinges got hard and they broke the laptop base....

 


Sorry body - I don't get your point - are you trying to defend crappy product or what. If you like to learn/know something about HP - see the link  WhereIsOldHP and just instead of US put HP in the context.

Student
Posts: 1
Member Since: ‎02-15-2014
Message 8 of 39 (15,056 Views)

Re: Broken Plastic Bottom on Pavilion dv7 (images)

hey i have a broken plastic bottom on my computer  i just wanet to know how am i going to get it repear

Regents Professor
Posts: 4,522
Member Since: ‎05-06-2013
Message 9 of 39 (15,051 Views)

Re: Broken Plastic Bottom on Pavilion dv7 (images)


mikeypope3 wrote:

hey i have a broken plastic bottom on my computer  i just wanet to know how am i going to get it repear


Hello,

 

Thank you for posting in the HP Support forum.

 

Please, contact/visit the nearest HP Authorized Service Center and have the local technicians look at your computer and service it. If you don't know where such a center is located, please contact HP and ask the agent for a convenient location:

http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

 

Please, let me know if I can help you further and don't hesitate to ask for assistance if you face issues.

*** Please click the white KUDOS thumb up (on the left). This way you show appreciation for advice or help you received.  If your problem has been solved - click the appropriate button and accept the solution. ***

* You can click below on the Thumb Up+ button for (+1) kudo if you want to say thanks.
*
If my comment helped you, please, accept this post as a solution
 
 Smiley Wink
----------------   Best wishes,   IT_WinSec  ----------------
I do not work for HP Inc.  I express personal opinion only.
I work as consumer support technician, cyber security engineer, network support specialist
Top Student
Posts: 3
Member Since: ‎06-30-2014
Message 10 of 39 (13,886 Views)

Re: Broken Plastic Bottom on Pavilion dv7 (images)

I  purchased my laptop about 3-4 years ago.  

 

A few years ago, my computer exhibited the same problem where it looked like the case was being pryed open.  I never really took it apart or did anything since I use it more like a desktop than anything else

 

Last night I took it apart and found the following:

 

The right side hinge and support structure is very robust.  The screen hinge attaches to the laptop base through a metal tab on the base (which has a screw insert on the bottom).  The force is distributed very well in this area.  On he left side, I saw that there was no metal support.  The screen metal hinge screws right into a brass looking insert which is just pressed into the plastic base.  On my laptop, the left side insert pulled right out of the plastic, and was basically prying up on both halves of the base, causing the gap when you close it.

 

When I was trying to rotate the hinges, I found that the left and right hinges took a TON of effort to rotate.  in the closing direction: If the insert is OK, there should be no problems since the hinge is "pushing" itself into the plastic base.  But when you open the laptop, that screw insert wants to be pulled out.  in doing so, it breaks the plastic and causes it to pry the case open, causing the gap.

 

I think this was an assembly error, not a design problem.  It looks like they intended the right side to bear 90% of the force, while the left side just acts as a pivot.  I think the left hinge stiffness was set way too high from the assembly line.  If you look carefully at the screen hinges, you can see a nut which is covered by the silver looking plastic hinge covers.  You need a 1/4" drive socket set and a 5.5 mm socket.  I was able to do it with a shalow socket, without an extension.

 

I ended up loosening this nut so you could easily turn it by hand.  Now all the force is taken by the right-side robust hinge, where the left side just acts as a pivot.

 

I tried to use a metal epoxy in the area, but the stuff I had was too old and didn't bond well.  Hopefully I can find a junk computer and just get the replacement base.

 

To fix this, you can get a new bottom case for about $100, then loosen the nut on the left hinge so that there is minimal force going through that joint (you should be able to rotate the left hinge without he-man strength).

 

It also doesn't help that the left side hinge sees the highest temperatures.  The thermal cycling along with the pretty weak cooling system could make that joint more likely to break.  

 

By the way I took it apart originally becuase my laptop temperatures were crazy high doing non-intensive tasks.  The cooling system was pretty bad.  it only takes a small build-up of dust to block off the exit for the hot air.  Be sure to clean this area if you notice that you can cook an egg on your laptop.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation