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‎03-02-2020 03:17 AM - edited ‎03-02-2020 03:21 AM

HP Recommended
Product: HP Pro x2 - Laptop, HP Pen - Pen
Operating System: Microsoft Windows 10 (64-bit)

I have a HP laptop & the pen top snapped and got stuck in the inside, it is wedged and can't be removed by twisting the top bit because it is jammed due to the snap, i have pen tips to replace it but it CAN NOT get out!  Sorry for low quality pics but i  have no way to show the inside

 

WIN_20200302_18_05_49_Pro.jpgWIN_20200302_18_07_47_Pro.jpg

2 people had the same question
1 REPLY 1

‎03-04-2020 07:32 AM

HP Recommended

Hi @Ewiq44

 

Welcome to the HP Support Community. 

 

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the pen replacement. 

 

If you are having trouble navigating through the above options, please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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