Shaunh84 Student
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Can I get a recovery cd for the probook 455 g2

Probook 455 g2
Microsoft Windows 8.1 (64-bit)
I was trying to restore the factory settings to get rid of some unwanted software I couldn't delete. The recovery process kept failing. Now when I try to start the laptop it says there is no operating system installed. I want to download a recovery cd on my other laptop, write it to a cd/DVD disc, and restore the laptop from this recovery disk, can I download the files needed to do this anywhere. I will buy one if necessary but would obviously prefer a free version. The laptop is around 12 months old, may be just over, may be just under.
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Can I get a recovery cd for the probook 455 g2

Shaunh84

 

Hello;

Allow me to welcome you to the HP forums!

I read your post about needing recovery media and wanted to help.

 

Sorry, there is nothing you can download and nothing available for free.

 

Ordinarily, I would recommend using HP Recovery Media to restore your PC to its original condition. That would erase the entire drive, format the drive, and install the OS, the drivers, and the HP utilities. Unfortunately, there is no HP Recovery Media linked to the HP Product Page for your PC.  You can try contacting HP Customer Support directly, using the links below, to see if you can order if from them:

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

Since HP no longer provides Recovery Media for your model, a couple of other sites you should check are: http://www.computersurgeons.com/  and http://www.restoredisks.com/

 

Good Luck

I am a volunteer and I do not work for, nor do I represent, HP.
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Can I get a recovery cd for the probook 455 g2

@Shaunh84

 

Check your warranty status Here.

 

Try the recovery again.

 

The first thing to do is enter the BIOS and change the system date to 01/20/2015.

 

Press F10 to save the change and then begin the Factory Image recovery again. 

 

 

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Can I get a recovery cd for the probook 455 g2

Hi:

 

Microsoft does not allow for the downloading of OEM Operating systems.

 

The OEM's (HP, Dell, etc) have to supply physical media, and it doesn't have to be free.

 

If your notebook is still under warranty, normally HP will ship the disks for free for business notebooks, such as yours.

 

The only way to order recovery media for business PC's is to call the HP business support phone number.

 

They cannot be ordered online.

 

If you live in the USA/Canada, call this number to order a set of recovery disks.

 

1-800-334-5144.

 

Have the serial number of the PC handy to give to the customer services rep.

 

If you don't get them for free, usually you are charged a fee of $10 for the disks to be delivered via first class mail.

 

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