04-16-2016 08:57 AM
04-16-2016 09:04 AM
Allow me to welcome you to the HP forums!
I read your post about needing recovery media and wanted to help.
Sorry, there is nothing you can download and nothing available for free.
Ordinarily, I would recommend using HP Recovery Media to restore your PC to its original condition. That would erase the entire drive, format the drive, and install the OS, the drivers, and the HP utilities. Unfortunately, there is no HP Recovery Media linked to the HP Product Page for your PC. You can try contacting HP Customer Support directly, using the links below, to see if you can order if from them:
If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
Since HP no longer provides Recovery Media for your model, a couple of other sites you should check are: http://www.computersurgeons.com/ and http://www.restoredisks.com/
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I am a volunteer and I do not work for, nor represent, HP
04-16-2016 09:32 AM - edited 04-17-2016 02:16 AM
Check your warranty status Here.
Try the recovery again.
The first thing to do is enter the BIOS and change the system date to 01/20/2015.
Press F10 to save the change and then begin the Factory Image recovery again.
If your problem is solved or question answered by my post, please click the Accepted Solution button in that post.
04-16-2016 11:44 AM
Microsoft does not allow for the downloading of OEM Operating systems.
The OEM's (HP, Dell, etc) have to supply physical media, and it doesn't have to be free.
If your notebook is still under warranty, normally HP will ship the disks for free for business notebooks, such as yours.
The only way to order recovery media for business PC's is to call the HP business support phone number.
They cannot be ordered online.
If you live in the USA/Canada, call this number to order a set of recovery disks.
Have the serial number of the PC handy to give to the customer services rep.
If you don't get them for free, usually you are charged a fee of $10 for the disks to be delivered via first class mail.