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Can i change Office 365 Business Premium version to Office 365 Family?

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HP Pavilion 15-cw1017na Full-HD Touchscreen Laptop Ryzen™ 3
Microsoft Windows 10 (64-bit)

When purchasing the HP Pavilion  from HP (UK)  i chose to purchase Office 365 and purchased in hindsight I now realize that I purchased the incorrect version.  I Purchased 365 Business Premium and it will not let me activate/register the product as I do not have a business email address to associate to.  


Does anyone know how if and how I can 'convert' the subscription (paid upfront for 12 months) to Family or how i might be able to use the Business version?


I have looked at the Microsoft site and reached out to MS support - but all paths lead back to HP as i purchased 365 from HP as a third party.


I am outside of the 30 day return window, so converting or an alternative solution seems like the only way forward.


Any suggestions welcome - thank you in advance.

HP Support Agent
HP Support Agent
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Message 2 of 2
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Welcome to the HP Support Community.


Unfortunately you wouldn't be able to do it.


If you need the other version, you'll need to purchase that and install it instead of this one.


Let me know if this helps.


If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!



Have a great day!


I am an HP Employee

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