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HP Recommended
Pavillion Laptop 15-cc5xx
Microsoft Windows 10 (64-bit)

I recently purchased a refurbished laptop and was told that the charger that came with it is authentic. I am very doubtful after doing some research. Please help.

1 REPLY 1
HP Recommended

@DaphneN 

 

What is your Pavillion Laptop 15-cc5xx  ? Please turn the charger up-side-down and look at its Part number (p/n). It must be one of the following adapters

 

  • 90-W AC adapter (PFC, S-3P, 4.5-mm)  part # 710413-001
  • 65-W HP Smart AC adapter (non-PFC, EM, RC, 4.5-mm) part #  913691-850
  • 65-W AC adapter (non-PFC, S-3P, 4.5-mm) part #  710412-001
  • 45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm, non-slim) part #  741553-850

Other than those, I don't know.

 

Regards.

BH
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