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‎06-06-2019 10:56 PM

HP Recommended
Product: HP Notebook 15-f387wm (AMD Series)
Operating System: Microsoft Windows 10 (64-bit)

I have just upgraded my laptop with a new Broadcom Wi-Fi/Bluetooth mini PCIe card, and I am able to connect my Bluetooth keyboard properly. Unfortunately, I wanted to use my Bluetooth headset, which is named "AUSDOM ANC8", which refuses to work. It keeps playing the audio from the laptop speakers, which will distract everyone else around me. I do not want to use a Bluetooth dongle, as they perform HORRIBLY with my laptop for some reason, which they tend to have the audio glitch out. I have physically removed the camera and microphone from the laptop's display, and left the second connection for them disconnected from the motherboard. Can anyone tell me how to make the headset connect to the laptop via Bluetooth? I already have the correct drivers for the specific network card that I installed...

1 REPLY 1

‎06-07-2019 12:48 AM

HP Recommended

@Hyp3rDeath1011 

 

You have to enable BT sound using the following steps

 

(a) Right click speaker icon,

(b) Select Sound settings,

(c) From Playback devices, right click BT sound and enable.

 

Regards.

 

 

BH
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