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‎03-13-2019 12:46 AM

HP Recommended
Product: HP Pavilion g6
Operating System: Microsoft Windows 8.1 (64-bit)

Hi,

 

I cannot find specific drivers for an Unknown device in my HP laptop's device manger. It's located on the PCI Express Root Complex. The following are the hardware IDs for the device:

 

ACPI\VEN_HPQ&DEV_0004
ACPI\HPQ0004
*HPQ0004

 

Please help me. Thank you.

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-13-2019 01:22 PM

HP Recommended

Hi, @AtharvaP04 

 

You can use this driver, which is the latest one for the 3D Driveguard device version your notebook comes with.

 

ftp://ftp.hp.com/pub/softpaq/sp64001-64500/sp64144.exe

View solution in original post

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5 REPLIES 5

‎03-13-2019 12:59 AM

HP Recommended

@AtharvaP04 

 

Please download and install

 

   http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63786.exe

 

Regards.

BH
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‎03-13-2019 02:50 AM - edited ‎03-13-2019 02:54 AM

HP Recommended

Hello @banhien,

 

Thanks for getting back to me. I tried opening the link which you have provided. However, it does not seem to be working. I am getting the "404 Not Found" error while trying to open the link. Can you provide me another one? By the way, is this the 3DDriveGuard driver? Thank you in advance.

 

Regards,

Atharva

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‎03-13-2019 01:22 PM

HP Recommended

Hi, @AtharvaP04 

 

You can use this driver, which is the latest one for the 3D Driveguard device version your notebook comes with.

 

ftp://ftp.hp.com/pub/softpaq/sp64001-64500/sp64144.exe

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‎03-13-2019 07:33 PM

HP Recommended

Hello Paul,

 

Thank you very much. I have downloaded and installed the driver and the Unknown device is no longer there in my device manager.

 

Regards, 

Atharva

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‎03-13-2019 07:49 PM

HP Recommended

You're very welcome, Atharva.

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