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‎03-14-2021 03:16 PM

HP Recommended
Product: Laptop gamer HP Pavilion 15-cx0011np
Operating System: Microsoft Windows 10 (64-bit)

Hi community!

After updating the bios with the official hp tool,  the error 'unknow processor' appeared. I'm trying to downgrade the bios version, but the truth is that for this recent model (HP Pavilion 15-cx0011NP gamer laptop) I can't find the drivers because the model is not recognized, in hp support site. 

Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-14-2021 03:34 PM

HP Recommended

@LCordeiro 

====================================================================

Welcome to the HP Community.

Be Aware:

Do not respond to individuals who post phone numbers or email addresses.

Do not respond to individuals who ask you to provide private information in a public Post.

These people might be scammers trying to steal your information / money.

====================================================================

 

Try / Consider

Use the Product Series Home and Drivers pages

HP Pavilion Gaming 15-cx0000 Laptop PC 

 

and

Software and drivers for HP Pavilion Gaming 15-cx0000 Laptop PC 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎03-14-2021 03:34 PM

HP Recommended

@LCordeiro 

====================================================================

Welcome to the HP Community.

Be Aware:

Do not respond to individuals who post phone numbers or email addresses.

Do not respond to individuals who ask you to provide private information in a public Post.

These people might be scammers trying to steal your information / money.

====================================================================

 

Try / Consider

Use the Product Series Home and Drivers pages

HP Pavilion Gaming 15-cx0000 Laptop PC 

 

and

Software and drivers for HP Pavilion Gaming 15-cx0000 Laptop PC 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

Was this reply helpful? Yes No
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