• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
Microsoft Windows 11

I bought a new HP laptop. I'm trying to sign on, but the email is incorrect on the sign in screen.

Which of course means my PW will not correspond. Thank you

2 REPLIES 2
HP Recommended

Hi @PinkChef,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you.

 

If you are having trouble signing in to your HP laptop because the email is incorrect, you may want to take the following steps.

 

  • Double-check the Email Address: Ensure that you are entering the correct email address. Typos are common, and it's possible that a mistake was made when entering the information.
  • Use the Correct Email: Make sure you are using the email address associated with your HP account or Microsoft account, depending on the setup of your laptop.
  • Password Recovery: If you are certain that the email address is correct, but the password is not working, you can use the "Forgot Password" or "Reset Password" option on the sign-in screen. This usually involves receiving a verification code or link via email to reset your password.
  • Check for Local Account: If you initially set up your laptop with a local account instead of a Microsoft account, make sure you are using the correct username and password for the local account.
  • User Account Settings: If you are using a Microsoft account, you can try changing the password through the Microsoft website (account.live.com) or by going to the account settings on your laptop.
  • Factory Reset (as a last resort): If all else fails and you are unable to recover your account, you might need to consider a factory reset of your laptop. This will delete all data on the laptop, so only use it as a last resort. Instructions for a factory reset can typically be found in the laptop's user manual or on the HP support website.

 

Remember, it's essential to keep your login information secure and regularly update your recovery options to ensure you can regain access in case of issues like these.

 

I hope this helps. 
 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
HP Recommended

How can I reset factory settings

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.