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Can't use my external hard disk on my new hp laptop!

HP Recommended
HP Envy x360 13
Microsoft Windows 10 (64-bit)

Hello everybody, I've got issues using my hard disk on my new laptop. I have got a Toshiba Hard Disk placed in an Hard Disk case. When I plug the case in the usb by using the sata cable, the system detects that something has been plugged, and I can see the drive in the file explorer (but the system cant even know how big it is, theres just the icon). If I try to open or explore it, the system gives me an error and it disappears. The Hard Disk actually works on another pc, and my laptop's usb port can read USB drive without any problem. I cant see the Hard Disk in the Disk Management (I can only see the internal laptop SSD). How can I fix this problem? Thanks for your help, and sorry for my english!

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Message 2 of 3
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@JackBack 

What this sounds like is that the laptop is unable to understand the format of the hard drive -- and yeah, that should NOT be an issue since other PCs can see it just fine.

 

What I would suggest is to connect the hard drive to a working PC and run CHKDSK on it.  That won't hurt anything and should repair any errors in the filesystem in the process.

 

Then "safely remove" the hard disk from the other PC, plug it into this one, and see if that makes a difference.

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***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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Message 3 of 3
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Hello there, thanks for answering! I've just run CHKDSK on my Hard Disk and the system says there are no problems or errors with the Drive. Anyway, the Hard Disk is still not working on my new laptop..

 

Further Information: I can't even see my Hard Disk on the Bios Boot Settings..

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