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- HP Community
- Notebooks
- Notebook Software and How To Questions
- Cannot dispute a warranty

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11-13-2023 05:54 PM
I understand my HP laptop is under warrant 1-year from the date of purchase. When attempting to submit my warranty claim, I am being told that my laptop is out of warranty. I hit the button to dispute, add proof of purchase within the one year, and then get this message every time. Seriously HP, why are you making this so difficult? Please advise how I can talk to someone who can help me. I am within one year of the date of purchase and need to file a warranty claim now.
11-14-2023 02:27 PM
Hi @James507,
Welcome to the HP Support Community
I understand need help with your warranty getting updated on your HP Product. Not to worry I will help you to get a resolution to resolve the issue.
Please refer to this document: HP PCs, printers - Dispute a warranty status
If it's still the same I'm sending a private message to assist you with the next action.
Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.
I hope that answers your concern adequately. Let me know!
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I am an HP Employee.
A_Gayathri
HP Support Community Administrator.