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Cannot figure out an unrecognised device driver

EliteBook 840 G6
Microsoft Windows 10 (64-bit)

Hi All,

 

Our company has recently purchased the new generation EliteBook 840 G6's and have not been able to identify a particular device driver. Details below.

 

Hardware Ids:

PCI\VEN_8086&DEV_15E8&SUBSYS_8549103C&REV_06
PCI\VEN_8086&DEV_15E8&SUBSYS_8549103C
PCI\VEN_8086&DEV_15E8&CC_088000
PCI\VEN_8086&DEV_15E8&CC_0880

 

This just shows up as Base System Device in Device Manager.

 

Thanks in advance!

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Message 2 of 10
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Cannot figure out an unrecognised device driver

Hi:

 

You need this driver for that device...

 

This package provides the Intel Thunderbolt 3 Driver for supported notebook models running a supported operating system.

 

https://ftp.hp.com/pub/softpaq/sp96001-96500/sp96162.exe

 

Here is a partial copy and paste of the driver setup information file which shows driver support for the hardware ID you posted...

 

[Manufacturer]
%Intel% = Thunderbolt,NTamd64.10.0...17134

[Thunderbolt.NTamd64.10.0...17134]
; DisplayName Section Device Id
; ----------- ------- ---------
%TbtBusDrv_DeviceDesc1575% = TbtBusDrv_Device, PCI\VEN_8086&DEV_1575&CC_0880
%TbtBusDrv_DeviceDesc1577% = TbtBusDrv_Device, PCI\VEN_8086&DEV_1577&CC_0880
%TbtBusDrv_DeviceDesc15BF% = TbtBusDrv_Device, PCI\VEN_8086&DEV_15BF&CC_0880
%TbtBusDrv_DeviceDesc15D2% = TbtBusDrv_Device, PCI\VEN_8086&DEV_15D2&CC_0880
%TbtBusDrv_DeviceDesc15D9% = TbtBusDrv_Device, PCI\VEN_8086&DEV_15D9&CC_0880
%TbtBusDrv_DeviceDesc15E8% = TbtBusDrv_Device, PCI\VEN_8086&DEV_15E8&CC_0880
%TbtBusDrv_DeviceDesc15EB% = TbtBusDrv_Device, PCI\VEN_8086&DEV_15EB&CC_0880
%TbtBusDrv_DeviceDesc15DC% = TbtBusDrv_Device, PCI\VEN_8086&DEV_15DC&CC_0880
%TbtBusDrv_DeviceDesc15DD% = TbtBusDrv_Device, PCI\VEN_8086&DEV_15DD&CC_0880
%TbtBusDrv_DeviceDesc15DE% = TbtBusDrv_Device, PCI\VEN_8086&DEV_15DE&CC_0880

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YT_TM Top Student
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Cannot figure out an unrecognised device driver

Hi Paul,

 

Thank you very much for your response.

 

Will give it a shot and will respond with the result.

 

Cheers!

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Cannot figure out an unrecognised device driver

You're very welcome.

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Cannot figure out an unrecognised device driver

What is strange, is now the driver has presented itself with a new set of Hardware Ids:

 

PCI\VEN_8086&DEV_7360&SUBSYS_8337103C&REV_01
PCI\VEN_8086&DEV_7360&SUBSYS_8337103C
PCI\VEN_8086&DEV_7360&CC_0D4000
PCI\VEN_8086&DEV_7360&CC_0D40

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Provost Provost
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Cannot figure out an unrecognised device driver

That is strange, since the device seems to have no relation to the thunderbolt controller...

 

Intel XMM 7360 LTE-A Mobile Broadband Drivers

 

https://ftp.hp.com/pub/softpaq/sp95001-95500/sp95499.exe

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Cannot figure out an unrecognised device driver

This looks like the XMM 7360 LTE-A driver and nothing to do with the original post. Strange as this was already installed and working, which has thrown me.

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Cannot figure out an unrecognised device driver

Yes, I posted my reply indicating the same.

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I think we posted near enough the same time 🙂

 

Thanks again for all your help, Paul!

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Provost Provost
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Cannot figure out an unrecognised device driver

Anytime.

 

Glad to have been of assistance.

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