• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎03-29-2020 12:58 PM

HP Recommended
Product: HP Pavilion Gaming Desktop 690-0022na
Operating System: Microsoft Windows 10 (64-bit)

I can't open settings on my PC the blue screen comes up for around 4 sec then disappears. I have contacted Windows help and created a clean install USB but I'm unable to load it as when it comes to where I want to put it there are no drives available. The advisor said the hard drive is not connected then asked me to take it out and clean but I'm still able to operate and play games on the PC.

2 people had the same question
1 REPLY 1

‎03-30-2020 09:07 AM

HP Recommended

@Gaz10_2 

If this is a fairly new PC, then it came with UEFI instead of BIOS and the default setting for UEFI is to have Secure Boot turned on -- and that will prevent you from booting from anything other than the internal OS already installed. It's probably not seeing the drives for the same reason.

 

Go into the UEFI settings and disable Secure Boot and see if that helps.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.