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HP Recommended
Hp 15-bw522ur
Microsoft Windows 10 (64-bit)

I tried to rearrange RAM, it helped for a while but happens again. Black display, caps lock blinking 5 times and sometimes it runs without problems. I'd appreciate any help 

5 REPLIES 5
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@Khasankhan

 

Welcome to HP Support Community
 

The error indicates embedded controller has timed out waiting for the BIOS to return from system board initialization (end of POST).

 

The blinks indicate system board failure on your PC.

 

Try restoring the BIOS to default and check if it helps.

 

1.    Turn off the computer and wait five seconds.
2.    Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3.    On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4.    Press F10 to Save and Exit.
5.    Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6.    Follow the prompts to restart your computer.
 

 

Refer this article to know more information about recovering the BIOS. Link: https://support.hp.com/in-en/document/c02693833

 

Also, refer this article to know more information about blinking lights on your PC. Link: https://support.hp.com/sg-en/document/c01732674

 

If the issue persists please contact HP Support for Service Options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Keep me posted and have a great day 😊


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

 

KrazyToad
I Am An HP Employee

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how did you fixed it? what was the issue? 

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Having the same issue and nothing helped, I can't reset the BIOS, can't access anything, just Caps Lock blinking and I can't open BIOS or any other thing

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Did you find out the problem/how to fix it?

HP Recommended

i had the same problem blinking 3 slow and 2 fast (caps lock)

 

i fixed with 

 

- Remove battery plug !!

- Remove all RAM, and test add one by one, (good error code, 3 slow)

 

If good, u can  :

 

- Clean the cpu+gpu and change thermal grease

- Clean the FANs, and the aeration grid

 

Fixed for me, hope this help

 

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