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‎10-01-2022 07:06 PM

HP Recommended
Product: HP Spectre x360 Convertible Laptop PC 14-ea1000 RCTO Base Model
Operating System: Microsoft Windows 11

Does HP now longer have any sort of customer service? I purchased a care pack months ago which they claim will be added automatically. I even received a confirmation email after purchase. Well, the care pack wasn't to my account, and I cannot get a hold of any one from HP to add it. No phone number, no ability to chat with anyone online. All the website does is refer to a local "Ubreak ifix" repair store. Much smaller companies than HP have some sort of customer service. Is HP just quitting? Is this a sign they are going out of business or something? This is my fourth HP laptop and I have never had these issues in the past.

Category:
1 REPLY 1

‎10-18-2022 07:26 AM

HP Recommended

@Mr20221

 

Welcome to the HP support community.

 

I understand that you want to update the warranty for your HP product, I am glad to assist you.

You might have to raise a dispute to update the warranty.

Here are the steps:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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