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‎02-22-2022 02:27 PM

HP Recommended
Product: HP Pavilion Laptop PC 15z-eh000 CTO
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

I purchased my laptop PC in December 2020 through HP, along with a Care Pack at the same time. I received a notification that the Care Pack team would register on my behalf, but whenever I checked registration there was no updated end date for warranty expiration, and now the product warranty shows that the warranty is expired, even though I bought an extended Care Pack warranty. In talking with HP support on the phone, no one was able to help verify my order since the confirmation email I received did not have an Order number included, so I was unable to get any resolution. Please help, as I would like to be able to utilize this service or be able to use the rebate money after the terms expire if I don't use the Care pack service.

 

Thanks in advance.

Category:
1 person had the same question
3 REPLIES 3

‎02-23-2022 05:57 AM

HP Recommended

@Quade80, Welcome to the HP Support Community! I’m here to help.

 

I understand you have concerns related to the care pack warranty. Kindly click here to validate the warranty.

 

If this is not correct, refer to - How to Submit a Dispute to Validate Your Warranty

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No

‎03-07-2022 07:11 PM

HP Recommended

Trying to validate the warranty, states that the warranty is expired, i.e. the Care Pack has not been applied.

 

Looking into the Dispute to Validate your Warranty article, the "Dispute this" link is unavailable...

Was this reply helpful? Yes No

‎03-25-2022 07:41 PM

HP Recommended

Still looking for assistance. The dispute warranty doesn't work, my Care Pack is still not recognized, and now it seems that I can't get online support since my warranty is "expired" even though I bought the Care Pack when I purchased the computer!

 

I've called several times with no success. Speaking to multiple people, no one could help me without having access or being able to determine my order number. Even though I do have a product number, serial number, and purchased the laptop through HP.com

Was this reply helpful? Yes No
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