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chris1236
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Message 1 of 2
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Certain keys are not working on HP Pavilion x360 - 14-cd0520na

HP Recommended
hp pavilion x360 14-cd0520na
Microsoft Windows 10 (64-bit)

Few keys do not respond such as "6, 7, y, u, h, j, n, m". They need to be log pressed for over for 10s to get the character printed.

Thought it was the hardware but tried a recommendation to uninstall keyboard driver and restart and it worked straight after reboot. However after a short time it stopped working again.

Decided to plug in an external keyboard and the keys on the external keyboard all work and the inbuilt keyboard! Unplugging the external keyboard and all keys on the internal keyboard are still fine.

Reboot the machine and the keys stop working again.

I have a temporary solution but plugging in an external keyboard to make it work isn't a permanent solution, anyone have a better solution? Are there any magic drivers anywhere?

 

Thanks

1 REPLY 1
SAM11112
Level 5
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Message 2 of 2
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HP Recommended

Maybe you need to consider replacing it with a new keyboard. It may be that the keyboard is used too much, which has caused the keyboard to be damaged. Maybe replacing the keyboard can solve your current problem.

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