Chrome crashes on Elitebook 840 G8 (we have no problems on G7)

[EyeTeaPro]

We have the same exact issue, only on 630 G8s.

We have other HP laptops and thankfully none of the others are impacted. This is extra bad for our company since we are a Gsuite shop. Thankfully MS went with Chromium for Edge, so most things work except pop-out apps like Chat, which our impacted users have to use in a tab or on their mobile phone. 

Reinstalling Chrome does nothing, crashes immediately. 

Deleting Local State file from User Data fixes Chrome for half a day until it redownloads whatever is causing the issue and then starts crashing immediately as before. 

We update Chrome via Chocolatey, whether Chrome is running or not, so they are all on the latest version (91.0.4472.114) which was released on June 18th according to Chrome update release blog. Choco repo is updated. 

This is a separate issue from the stuff people were experiencing at end of May, since that was fixed for most of them via updates. The only common link I am able to find is the 630 G8 laptops. I am also unable to reproduce the issue, since all my PCs and LTs on hand are other models, where Chrome works just fine. 

So it's something specific to the HP laptops, rather than windows or a conflicting app, since all our loadouts are identical. Probably a driver, something having to do with hardware acceleration. I can try disabling that as suggested above when one of our users has time. That isn't a fix though, more of a data point if it helps. 

Bumping this thread so it gets more attention, hopefully someone can pinpoint the problem and release an updated driver, or Google can add another bug fix in their next release. 

[kjansen]

Are you still having this issue?

     I'm getting reports of this happening with Chrome in our environment but only on our 855 G8s...     This is very preliminary but on two of the machines I removed our Cisco AMP product and chrome fired right up.

I'm going to have to do more testing though.

[Phil144]

Correct....It ended up being Cisco Amp 7.3.x that was the culprit.  The Newest Version of Cisco Amp Connector (7.4.1.20439) does work with the Elitebook 840 G8, the newest Windows Updates, and Chrome.  We just found that out today also.

We still haven't seen that problem on the Elitebook 840 G7 model; just the HP Elitebook 840 G8 models that we own.

We tried the last 3 versions of AMP 7.3 connector and Chrome would crash on the Elitebook 840 G8 models (if the newest Windows Updates were applied). 

[LimaJDelta]

Adding our experience. We also had Cisco AMP 7.3.9 and ran into the same issue. If you stop the Cisco AMP service, Chrome opens. Turn the service one, Chrome won't open. 

Our security team didn't want to jump to 7.4 yet, they are evaluating it still because they said it now integrates with Windows Security Center and turns off Windows Defender. We've been running them side-by-side for years, so they need time to evaluate.

They gave us version 7.3.15.20174 which we installed and Chrome works successfully. So sharing that workaround in case others can't upgrade to 7.4 yet. 

Our team is submitting a bug to Cisco with the below crash log:

-------------------------------------------------------------------------------

Version=1
EventType=BEX64
EventTime=132718800715204191
ReportType=2
Consent=1
UploadTime=132718800716455674
ReportStatus=268435456
ReportIdentifier=0dec9974-9382-463b-9a2c-b072ae376e80
IntegratorReportIdentifier=3171bfe6-f988-4674-a9a5-01afb90b1d46
Wow64Host=34404
NsAppName=chrome.exe
OriginalFilename=chrome.exe
AppSessionGuid=00000d54-0003-0004-1614-64cb0b83d701
TargetAppId=W:00068beceee70c26086d6c701033df961ce300000904!0000957004abeef46ef5b5365f668f26868434e4d040!chrome.exe
TargetAppVer=2021//07//18:00:07:23!25d280!chrome.exe
BootId=4294967295
ServiceSplit=7077993
TargetAsId=1436
IsFatal=1
EtwNonCollectReason=1
Response.BucketId=38bc778c7e1b72f2a1f63856d5e691ca
Response.BucketTable=5
Response.LegacyBucketId=1294283888522596810
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=chrome.exe
Sig[1].Name=Application Version
Sig[1].Value=92.0.4515.107
Sig[2].Name=Application Timestamp
Sig[2].Value=60f370bb
Sig[3].Name=Fault Module Name
Sig[3].Value=chrome.exe
Sig[4].Name=Fault Module Version
Sig[4].Value=92.0.4515.107
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=60f370bb
Sig[6].Name=Exception Offset
Sig[6].Value=0000000000105dbf
Sig[7].Name=Exception Code
Sig[7].Value=c0000409
Sig[8].Name=Exception Data
Sig[8].Value=0000000000000039
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.19042.2.0.0.256.4
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=9591
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=9591adf809134ff2cd2c81f687941a0a
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=c9db
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=c9dbb3be4f29eee93e0a221d90c2a419
UI[2]=C:\Program Files\Google\Chrome\Application\chrome.exe
LoadedModule[0]=C:\Program Files\Google\Chrome\Application\chrome.exe
LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\WINDOWS\System32\KERNEL32.DLL
LoadedModule[3]=C:\WINDOWS\System32\KERNELBASE.dll
LoadedModule[4]=C:\Program Files\Google\Chrome\Application\92.0.4515.107\chrome_elf.dll
LoadedModule[5]=C:\WINDOWS\SYSTEM32\VERSION.dll
LoadedModule[6]=C:\WINDOWS\System32\msvcrt.dll
LoadedModule[7]=C:\WINDOWS\System32\ADVAPI32.dll
LoadedModule[8]=C:\WINDOWS\System32\sechost.dll
LoadedModule[9]=C:\WINDOWS\System32\RPCRT4.dll
LoadedModule[10]=C:\WINDOWS\SYSTEM32\CRYPTBASE.DLL
LoadedModule[11]=C:\WINDOWS\System32\bcryptPrimitives.dll
LoadedModule[12]=C:\WINDOWS\System32\QIPCAP64.dll
LoadedModule[13]=C:\WINDOWS\System32\SHELL32.dll
LoadedModule[14]=C:\WINDOWS\System32\msvcp_win.dll
LoadedModule[15]=C:\WINDOWS\System32\ucrtbase.dll
LoadedModule[16]=C:\WINDOWS\System32\USER32.dll
LoadedModule[17]=C:\WINDOWS\System32\win32u.dll
LoadedModule[18]=C:\WINDOWS\System32\GDI32.dll
LoadedModule[19]=C:\WINDOWS\System32\gdi32full.dll
LoadedModule[20]=C:\WINDOWS\SYSTEM32\DNSAPI.dll
LoadedModule[21]=C:\WINDOWS\System32\IMM32.DLL
LoadedModule[22]=C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL
LoadedModule[23]=C:\WINDOWS\System32\NSI.dll
LoadedModule[24]=C:\WINDOWS\System32\shcore.dll
LoadedModule[25]=C:\WINDOWS\System32\combase.dll
LoadedModule[26]=C:\Program Files\Cisco\AMP\exprev\Protector64.dll
LoadedModule[27]=C:\WINDOWS\System32\OLEAUT32.dll
LoadedModule[28]=C:\WINDOWS\System32\SHLWAPI.dll
LoadedModule[29]=C:\WINDOWS\SYSTEM32\ntmarta.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
OsInfo[0].Key=vermaj
OsInfo[0].Value=10
OsInfo[1].Key=vermin
OsInfo[1].Value=0
OsInfo[2].Key=verbld
OsInfo[2].Value=19042
OsInfo[3].Key=ubr
OsInfo[3].Value=1110
OsInfo[4].Key=versp
OsInfo[4].Value=0
OsInfo[5].Key=arch
OsInfo[5].Value=9
OsInfo[6].Key=lcid
OsInfo[6].Value=1033
OsInfo[7].Key=geoid
OsInfo[7].Value=244
OsInfo[8].Key=sku
OsInfo[8].Value=4
OsInfo[9].Key=domain
OsInfo[9].Value=1
OsInfo[10].Key=prodsuite
OsInfo[10].Value=256
OsInfo[11].Key=ntprodtype
OsInfo[11].Value=1
OsInfo[12].Key=platid
OsInfo[12].Value=10
OsInfo[13].Key=sr
OsInfo[13].Value=0
OsInfo[14].Key=tmsi
OsInfo[14].Value=46
OsInfo[15].Key=osinsty
OsInfo[15].Value=3
OsInfo[16].Key=iever
OsInfo[16].Value=11.789.19041.0-11.0.1000
OsInfo[17].Key=portos
OsInfo[17].Value=0
OsInfo[18].Key=ram
OsInfo[18].Value=16064
OsInfo[19].Key=svolsz
OsInfo[19].Value=237
OsInfo[20].Key=wimbt
OsInfo[20].Value=0
OsInfo[21].Key=blddt
OsInfo[21].Value=191206
OsInfo[22].Key=bldtm
OsInfo[22].Value=1406
OsInfo[23].Key=bldbrch
OsInfo[23].Value=vb_release
OsInfo[24].Key=bldchk
OsInfo[24].Value=0
OsInfo[25].Key=wpvermaj
OsInfo[25].Value=0
OsInfo[26].Key=wpvermin
OsInfo[26].Value=0
OsInfo[27].Key=wpbuildmaj
OsInfo[27].Value=0
OsInfo[28].Key=wpbuildmin
OsInfo[28].Value=0
OsInfo[29].Key=osver
OsInfo[29].Value=10.0.19041.1110.amd64fre.vb_release.191206-1406
OsInfo[30].Key=buildflightid
OsInfo[30].Value={3BFC714E-F079-46D3-ABFB-E2EA6E85344A}.201
OsInfo[31].Key=edition
OsInfo[31].Value=Enterprise
OsInfo[32].Key=ring
OsInfo[32].Value=Retail
OsInfo[33].Key=expid
OsInfo[34].Key=fconid
OsInfo[35].Key=containerid
OsInfo[36].Key=containertype
OsInfo[37].Key=edu
OsInfo[37].Value=0
FriendlyEventName=Stopped working
ConsentKey=BEX64
AppName=Google Chrome
AppPath=C:\Program Files\Google\Chrome\Application\chrome.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=9ECA5DEF69C8DF7F613A1AE525E3EB2B
MetadataHash=-2090959222

[LimaJDelta]

Adding our two cents. We also have G8's with Chrome crashing and are on Cisco AMP 7.3.9. If you stop the Cisco AMP service, Chrome opens. Turn it back on, Chrome won't open. Don't have this issue on any other models. 

In our case, our security team is still evaluating AMP 7.4, as it now integrates into Windows Security Center and disables Windows Defender. 

We installed AMP 7.3.15 and the issue wen't away. 

[kjansen]

Yep that worked we updated to 7.4 and the issue went away. Thanks much!

[MSI123]

I experience the same problem on ZBook Firefly G8.

Using HP OEM image updated to 21H1 Chrome crashes after a few minutes of using it. We uninstalled and deleted chrome data and profiles and even created a new Windows profile. 

Using Microsoft 21H1 image we don't see this issue. 

It must be some plugin that HP has installed with their image.