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03-23-2024 04:08 AM
We at V Verma Jewellers Pvt. Ltd, raised a compliant for our faulty HP LaserJet printers CASE - BVPC7467 & CASE - BVPC7478. Your registered agents & HP support team (Isha Chauhan, Sahina, Meeakshi) has no manners at all to respond to their customers at all. We are being harass for the repair & support for our non working printers & your team has not assigned any engineer till date for the rectification of our two printers.
We are highly dis-satisfied with the support team who put the customers on long holds & then disconnect the calls without providing any relevant support.
We are tired up with your long process of the troubleshoots & then even after that the problem didn't get solved.
we are recommended to remove your irresponsible staff from the services who are spoiling the image of HP Company.
We further request you to pls look into the above two CASE numbers & provide us the solutions urgently as our work is suffering a lot due to the faulty printers.
03-25-2024 08:43 AM
Hi @VVJPL,
Welcome to the HP Support Community.
Thank you for posting your query. I will be glad to assist you.
I see that there is an issue with the printer hardware and a service order has been processed.
I am sorry for the inconvenience and the trouble you are going through.
The support here is limited to troubleshooting and this issue might require one-on-one interaction to assist you further or a complaint.
I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link
Take care and have a great day ahead!
Irwin6
HP Support
Irfan_06-Moderator
I am an HP Employee