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ZByrdman
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Cracked a touchscreen laptop ,screen still works. How to fix the cracks with out replacing a new one

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Product #: T6C51UA#ABA or 17-g133cl

Product Number: T6C51UA#ABA or  Model:17-g133cl.

touch screen works perfectly and LCD is perfect, but glass is cracked and I would like to get a new piece of glass so I can install it.

does anyone know where I can get one or even find the part number?  thanks in advance.

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asmita6658
HP Support Agent
HP Support Agent
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Hi @ZByrdman

 

Welcome to the HP Support Community. I'd be happy to assist you with the display issue..

 

Touch displays are spared both as entire hinge-ups and at the subcomponent level. Please refer to page# 19 and 20 from the Maintenance and Service Guide

 

You may order the replacement parts on the HP Parts Store, use the HP Parts Surfer to find the part number and If you've already looked for it and couldn't find it on the HP Parts Store, you may want to get it locally at the online store such as Amazon or eBay, etc...as the part numbers are universal.

 

Alternatively, I suggest you talk to HP support and discuss your options, follow the below steps to get started:

 

1) Click on this link.

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options". Fill the web-form, to populate a case number and phone number for yourself!

 

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, here's how private messages work: Click here for details. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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