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07-31-2020 11:55 AM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
- Did this happen after a recent window or software update?
- Have you made any hardware/software changes?
- Have you tried any troubleshooting steps?
- What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824
System Restore returns your computer to the files and settings from the restore point. Your personal files and documents are not affected. You can also undo a System Restore if the restore does not resolve the issue or if the issue becomes worse.
Click here: https://support.hp.com/in-en/document/c03327545
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
I am an HP Employee
07-31-2020 01:29 PM
The product # Z5M38AA#ABA, Product Name: 750-514, Serial# 4CE7191Y4W, WINDOWS 10 HOME 64.
I called MS Tech Support on Jun 24 to fix Dolby Atmos. To fix it, MS Tech Support uninstalled and then re-installed Windows10 on my compute without backing up existing content. It wiped clean all applications, including original CyberLink Media bundle.
Can HP help me to retrieve it?
07-31-2020 02:58 PM - edited 07-31-2020 03:00 PM
Thank you for posting back.
To get the answer to this question, it's not possible to recover information from the hard drive if datas are wiped out completely.
As we have limited support boundaries in the support community as of now. I would request you to reach out to our HP Smart Friend Support and our Support Engineers should be able to sort this out. HP Smart Friend Support can be reached by clicking on the following link: www.hp.com/contacthp/
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
I am an HP Employee
07-31-2020 03:21 PM
Hopefully this will work. If you go to the Software and Drivers page for your model you can download the Cyberlink Power Media Player software
Click on Software - Multimedia and download the Media Player. Hopefully that will reinstall the Cyberlink Media Bundle you are looking for.