cancel
Showing results for 
Search instead for 
Did you mean: 
Jungju
New member
2 1 0 0
Message 1 of 5
161
Flag Post

CyberLink Media bundle on HP Envy Desktop 750=514. lost it, need to get it back

HP Recommended
750-514
Microsoft Windows 10 (64-bit)

Got Cyberlink Media Bundle uninstalled. How can I get it back?

4 REPLIES 4
Echo_Lake
HP Support Agent
HP Support Agent
23,607 23,565 1,069 1,104
Message 2 of 5
Flag Post
HP Recommended

@Jungju

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • Have you tried any troubleshooting steps?
  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

System Restore returns your computer to the files and settings from the restore point. Your personal files and documents are not affected. You can also undo a System Restore if the restore does not resolve the issue or if the issue becomes worse.

Click here: https://support.hp.com/in-en/document/c03327545

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

0 Kudos
Jungju
Author
New member
2 1 0 0
Message 3 of 5
Flag Post
HP Recommended

The product # Z5M38AA#ABA, Product Name: 750-514, Serial# 4CE7191Y4W, WINDOWS 10 HOME 64.

I called MS Tech Support on Jun 24 to fix Dolby Atmos. To fix it, MS Tech Support uninstalled and then re-installed Windows10 on my compute without backing up existing content. It wiped clean all applications, including original CyberLink Media bundle.

Can HP help me to retrieve it? 

0 Kudos
Echo_Lake
HP Support Agent
HP Support Agent
23,607 23,565 1,069 1,104
Message 4 of 5
Flag Post
HP Recommended

@Jungju

Thank you for posting back. 

 

To get the answer to this question, it's not possible to recover information from the hard drive if datas are wiped out completely.
As we have limited support boundaries in the support community as of now. 
I would request you to reach out to our HP Smart Friend Support and our Support Engineers should be able to sort this out. HP Smart Friend Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

0 Kudos
Robbie
Level 2
25 24 0 7
Message 5 of 5
Flag Post
HP Recommended

Hopefully this will work. If you go to the Software and Drivers page for your model you can download the Cyberlink Power Media Player software

 

https://support.hp.com/gb-en/drivers/selfservice/hp-envy-750-500-desktop-pc-series/13823509/model/15...

 

Click on Software - Multimedia and download the Media Player. Hopefully that will reinstall the Cyberlink Media Bundle you are looking for.

 

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation