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‎12-15-2025 11:40 AM

HP Recommended

In the Windows Installer window, the followinf driver is listed to be installed: HP USB - 12/12/2014 12:00:00 AM - 35.0.56.52825. As it destroyed my last HP laptop when I tried to install it, I want to get rid of it before it ruins this one. How do I do it?

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1 REPLY 1

‎12-16-2025 10:33 AM

HP Recommended

To remove a Windows driver update, use the Update History in Settings to uninstall recent updates, or go to Device Manager, right-click the problematic device, and choose Uninstall device, potentially rolling back to a previous driver. For persistent issues, you might need to boot into Safe Mode or disable future automatic driver installs in Device Installation Settings via Control Panel or System Properties

 

Then go into the update tool's advanced updates, find "Optional Update" and make sure none are checked.

 

Use the HP support assistant to get updates.

Get the latest HP support assistant and see what it recommends.

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