• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎11-04-2019 09:42 AM - edited ‎11-04-2019 09:50 AM

HP Recommended
Product: hp Omen 15
Operating System: Microsoft Windows 10 (64-bit)

hello, my geforce experience recently stopped working and i read somewhere I am supposed to uninstall my graphics driver. I went ahead and did that and now, when i go onto https://www.nvidia.com/Download/index.aspx?lang=en-us# and attempt to download the graphics driver for the nvidia gtx 1070 (my graphics card) it says it is incompatible. What can i do? thanks in advance to your answers. (my full laptop's name is hp Omen 15-dc0900nz )

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-04-2019 12:47 PM

HP Recommended

hello, thank you for your reply, turns out the problem was i had not deleted all the elements of my driver. I am just going to put this out here in case anyone else has the problem: What i did was i downloaded  DDU (https://www.wagnardsoft.com/forums/viewtopic.php?f=5&t=2421) and selected my driver and chose "clear and restart" I then went onto my dialog box, (windows key + R) checked my windows version by typing in dxdiag and looking at my system info, and went onto (https://www.geforce.com/drivers)  From there on everything worked fine. (I also had trouble finding out which graphics card i have in my laptop because there are many different types of hp omen 15 so i looked on the bottom of my laptop for the full name and checked online the model specs) Hope this can potentially help someone that is in the same situation as me 🙂

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎11-04-2019 09:58 AM

HP Recommended

Hi:

 

I suggest that you try the nvidia graphics driver from your notebook's support page.

 

26.21.14.3086     Jul 5, 2019

 

https://ftp.hp.com/pub/softpaq/sp97001-97500/sp97164.exe

Was this reply helpful? Yes No

‎11-04-2019 12:47 PM

HP Recommended

hello, thank you for your reply, turns out the problem was i had not deleted all the elements of my driver. I am just going to put this out here in case anyone else has the problem: What i did was i downloaded  DDU (https://www.wagnardsoft.com/forums/viewtopic.php?f=5&t=2421) and selected my driver and chose "clear and restart" I then went onto my dialog box, (windows key + R) checked my windows version by typing in dxdiag and looking at my system info, and went onto (https://www.geforce.com/drivers)  From there on everything worked fine. (I also had trouble finding out which graphics card i have in my laptop because there are many different types of hp omen 15 so i looked on the bottom of my laptop for the full name and checked online the model specs) Hope this can potentially help someone that is in the same situation as me 🙂

Was this reply helpful? Yes No

‎11-04-2019 01:25 PM

HP Recommended

You're very welcome.

 

Glad you got the graphics working again.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.