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PrabhatKeshri
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Message 1 of 2
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Dispute in warranty Period and MS office not active

HP Recommended
HP Laptop 15-di0xxx
Microsoft Windows 10 (64-bit)

Dear Sir,

I have two problem in my laptop. Problems are:

1. the warranty period shown in the hp support assistant is incorrect. I am purchasing this laptop on 23/06/202 but hp support assistant shows its 21/01/2020. I have purchase invoice. Also i cannot raise a dispute in HP support assistant due to option not shown.

 

2. MS Office Home Student is not activated in my laptop which was included in the purchase price of this laptop. Due to this problem i am not able to use MS Office. Please solve my both problems as soon as possible. so that i can use MS Office and enjoy the warranty period given by HP.

 

Thanks Regards,

Prabhat [Personal Information Removed]

1 REPLY 1
asmita6658
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @PrabhatKeshri

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

Asmita
I am an HP Employee

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