• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎07-10-2020 07:17 AM

HP Recommended
Product: HP Notebook - 15-dw0053nl
Operating System: Microsoft Windows 10 (64-bit)

Buongiorno a tutti,  da dopo l'aggiornamento anniversary update di Windows 10  *non funziona più il sensore biometrico di impronte digitali*, Microsoft dice di contattare il Produttore del PC per risolvere il problema, qualcuno ha avuto il mio stesso inconveniente ? come risolvere ? Grazie per ogni possibile aiuto. 

---------------------------------------------------------------------------------------------------------------------------------

Hello everyone, after the Windows 10 anniversary update * the biometric fingerprint sensor no longer works*, Microsoft says to contact the PC manufacturer to solve the problem, has anyone had the same problem? how to solve? Thanks for any possible help.

2 people had the same question
1 REPLY 1

‎07-13-2020 06:47 AM

HP Recommended

@Ironmember Welcome to HP Community!

 

I understand that the figure print is not working 

 

Install the HP Simple Pass Identity Protection Software for Windows 10:  ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71729.exe 
 
If the issue persists, Please Click here to download the most viable driver for Windows 10  fingerprint reader (if need be) & if your Simple Pass Software isn't working: 

Click here to download a different version of the same software. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.