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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-11-2012 09:51 AM

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I have a G71-35OUS Notebook and for the last week it has been giving me electric shocks when touching top and bottom.  How can I stop this and is it safe?

Thanks

Jennyv2

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-11-2012 10:12 AM

HP Recommended

Jenny,

 

Do you experience the tingle current at your neighbor's house also?  Or at work, etc.  It could be an electrical issue with the wiring in the home or surge protector.  It could be a problem with the ac adapter.

 

The good news is that tingle current is not harmful to you or the PC.  You should try the steps at that link as well.  Some people are more sensitive to the tingle than others.  Does anyone else around you feel the current?

 

-wes


I am an HP employee.

View solution in original post

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‎01-11-2012 09:53 AM - last edited on ‎04-18-2016 04:00 PM by HP Administrator

HP Recommended

jenny,

 

Please review this document and let me know which type of shock you are experiencing.

 

http://support.hp.com/us-en/document/c02807128

 

wes


I am an HP employee.
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‎01-11-2012 10:01 AM

HP Recommended

It is a tingle current.  The power cord is is attached to a grounded 3 prong plug.r

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‎01-11-2012 10:12 AM

HP Recommended

Jenny,

 

Do you experience the tingle current at your neighbor's house also?  Or at work, etc.  It could be an electrical issue with the wiring in the home or surge protector.  It could be a problem with the ac adapter.

 

The good news is that tingle current is not harmful to you or the PC.  You should try the steps at that link as well.  Some people are more sensitive to the tingle than others.  Does anyone else around you feel the current?

 

-wes


I am an HP employee.
Was this reply helpful? Yes No

‎01-11-2012 10:43 AM

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Thanks Wes,
I will check that out.
Jenny
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‎06-12-2013 06:01 AM

HP Recommended

Hi Wes,

 

I am facing the same issue in my brand new Envy dv6 Laptop.

 

My Power Surge Protector's green light is On and my 7 year old HP laptop is also connected to the same Surge Protector but its working fine. And, all the family members are feeling this little ectrical shocks. 

 

We all are shocked to see a brand new laptop shocking all of us with such a problem:-(

 

Any solutions? 

 

 

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