Erreur in my hp pavilion gaming 15

[Hakim47]

Hi 

I have a serious problem with my HP Pavilion 15 gaming device. After updating it with the latest BIOS update, my device turns off when it enters Windows... I tried all possible solutions online, but I did not benefit from any solution... I am thinking of going back to the previous update... But I did not find any effective method.... Can I find the solution here... Thank you

[Irwin6]

Hi @Hakim47,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Laptop that is not booting into windows.

Please follow the steps below to perform an extensive system test to confirm if the hardware is working fine.

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to the system test > extensive test

If the hardware is working fine. Please follow the steps below to perform a reset.

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Select the F11 key to enter the recovery environment.

4) On the Choose an option screen, select Troubleshoot.

4) "Reset your PC" and restore your system.

5) From here just follow the screen instructions until the reset is completed.

Kindly refer to the steps on this link for reference and let me know if that resolves the issue.

 Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Hakim47]

Unfortunately, I cannot enter Solution 2, as the computer turns off immediately after turning it on within seconds...but it does not turn off when I enter BIOS.

[Irwin6]

Hi @Hakim47,

As i understand your laptop does not turn on when in BIOS setup screen.

That confirms the hardware is working fine.

Kindly refer to the steps on this link to reinstall the operating system and let me know if that resolves the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Hakim47]

Unfortunately, the problem has not been solved yet... Can I know when there will be an upcoming update for my computer... I mean bios

[Irwin6]

Hi @Hakim47,

I am sorry to hear that the above steps did not help much.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support