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HP Recommended
HP 17.3 inch Laptop PC 17-c1000 (4B770AV)
Microsoft Windows 11

I recently purchased a refurbished laptop from a reliable third-party website for students, but it runs very slowly. I experience severe lag when opening applications and particularly when scrolling or clicking anything, to the point where the laptop is almost unusable. There are occasionally a few moments where everything runs as it should, but the laptop goes back to lagging after about two minutes of reliable performance. From what I've used so far, audio works perfectly, it's just that the laptop is extremely slow to respond when I click, type, or scroll.

This is my first laptop, so I don't know if this problem will resolve itself with time, or if I need to do something about it myself. I've already followed a few tips online, such as setting my computer to best performance instead of best battery life and turning off transparency effects and animations. I don't know if it's Windows 11 that's the issue or if it's the laptop itself, whether that is the processor or something else. The processor I have is 11th Gen Intel Core i5-1155G7, and I have 12 G of RAM. 

Is there anything I can do about this?

HP Recommended

Hello @Kate_H16 


Sorry to hear that you are having problems ... and I would like to help you.


Try ...


(1) Update BIOS

HP Notebook System BIOS Update (Intel Processors)

F.20 Rev.A37.5 MBMar 30, 2022Download

"Fixes - Provides improved security."

Why should you install the update ?


Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues: 

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.




(3) Let BIOS be installed until it's completely done !


Intel Chipset Installation Utility and Driver

10.1.18950.8297 Rev.A0.5 MBJan 3, 2022Download

Intel Dynamic Tuning Driver

8.7.10600.20700 Rev.S15.7 MBAug 4, 2021Download

Intel Gaussian and Neural Accelerator Driver Rev.A0.5 MBMar 1, 2022Download

Intel Management Engine Interface (MEI) Driver

2108.100.0.1053 Rev.S17.1 MBAug 4, 2021Download

Intel Serial IO Driver

30.100.2129.8 Rev.A0.8 MBMar 6, 2022Download




NVIDIA High-Definition (HD) Graphics Driver Rev.A1052.8 MBMar 1, 2022Download

Realtek High-Definition (HD) Audio Driver - Tiger Lake

6.0.9198.1 Rev.S389.0 MBJul 30, 2021Download



(8) Download, Install and start <Open Hardware Monitor>


- take screenshot after a few minutes <idle>

- take screenshot after a few minutes <working>


(9Please report your results (messages, error messages, screenshots)

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